Account Manager - Rustenburg at Booyco Electronics

Main Purpose of the Job

To manage the customer relationship by delivering high quality customer service, installation and repair of safety equipment. To manage a team of technicians to achieve this. To grow the business by cross selling to existing customers and generating new business.

Education, experience and competencies

• Grade 12; Qualification/trade in Electronics/Electrical engineering
• 3 years technical experience
• 2 years Account Management experience from mining or processing plant (Advantage)
• Sales and operations experience

Responsibilities

• Ensure efficient installation and repair of safety equipment so that products are functioning according to required standards
• Respond promptly to customer call-out requests in the event of breakdowns
• Effectively resolve breakdowns within required timelines (identify, analyze and find solutions to problems)
• Project manage large and small projects according to company project management schedules and templates
• Feed new product design ideas or upgrades from customer to R&D team and provide feedback to customer wrt R&D team's recommendations
• Complete reporting requirements and administration timeously and accurately (COCs, invoices, PODs, procurement card slips, SLAs, SRs, time sheets etc.)
• Build and maintain strong relationships with customers by professional conduct, regular follow ups/customer visits, knowledge of the customer's business and meeting deadlines
• Proactively deal with customers telephonically or face-to-face to ensure that issues are resolved, and relationships strengthened
• Effectively cross sell products to existing customers
• Generate new business and attend sales meetings with/without Sales Consultants