Open Roles at Booyco Electronics

Main Purpose of the Job

To manage the customer relationship by delivering high quality customer service, installation and repair of safety equipment. To manage a team of technicians to achieve this. To grow the business by cross selling to existing customers and generating new business.

Education, experience and competencies

• Grade 12; Qualification/trade in Electronics/Electrical engineering
• 3 years technical experience
• 2 years Account Management experience from mining or processing plant (Advantage)
• Sales and operations experience

Responsibilities

• Ensure efficient installation and repair of safety equipment so that products are functioning according to required standards
• Respond promptly to customer call-out requests in the event of breakdowns
• Effectively resolve breakdowns within required timelines (identify, analyze and find solutions to problems)
• Project manage large and small projects according to company project management schedules and templates
• Feed new product design ideas or upgrades from customer to R&D team and provide feedback to customer wrt R&D team's recommendations
• Complete reporting requirements and administration timeously and accurately (COCs, invoices, PODs, procurement card slips, SLAs, SRs, time sheets etc.)
• Build and maintain strong relationships with customers by professional conduct, regular follow ups/customer visits, knowledge of the customer's business and meeting deadlines
• Proactively deal with customers telephonically or face-to-face to ensure that issues are resolved, and relationships strengthened
• Effectively cross sell products to existing customers
• Generate new business and attend sales meetings with/without Sales Consultants

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Main Purpose of the Job

To deliver high quality customer service by installing and maintaining systems and ensuring these operate correctly

Education, experience and competencies

• Grade 12, National Diploma in Electronics; Qualified Artisan
• 3-5 years' experience in electronic installations, CWS-900 equipment
• Strong technical background.
• Willing to travel as required.
• Own transport and valid driver's license 

Responsibilities

• Install systems correctly so that standards and timelines are met
• Conduct site and system surveys before installation and quoting
• Repair and upgrade current systems effectively on site
• Ensure that wiring and installation complies electrically and mechanically with requirements of mine procedures
• Commission and test products and educate customers
• Ensure that Mining Engineer (customer) is satisfied that the system is functioning correctly
• Conduct site visits to assess and fix problems promptly
• Respond promptly when failures are reported and ensure that repairs are carried out timeously
• Thoroughly test equipment to analyse faults and ensure that equipment conforms to specifications as per installation manual
• Ensure that repairs and parts are ordered as soon as possible to fix faults
• Compile reports for audits on request by mines
• Complete administration as required (service reports, timesheets and COC's)