Acquisition & Engagement Data Analyst at ClearScore

Description

ClearScore is looking for a new Data Analyst focused on acquisition and engagement. You will join the team in delivering insight and analysis which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision-making, which ultimately benefits our users, partners, and other teams within the business.

ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

Initially you will be working with the International team within acquisition – understanding how users interact with the sign-up funnel, maximising CRO and optimising landing pages. This involves building statistically rigorous experimentation roadmaps and measurement, as well as tracking improvement. The role involves being involved in a range of projects around marketing, product, fraud and commercial analytics.

Responsibilities and Example Projects

• Sizing initiatives to understand the potential business impact of initiatives

• Proving the value of personalised landing pages to serve user intent, optimising conversion and measuring the value

• Clearly splitting our correlation and causation, highlighting potential bias on analysis within acquisition and the factors that can impact performance

• Reviewing, testing and optimising the registration funnel to minimise leakage, whilst capturing information around the users’ needs and jobs to be done

• Understanding the impact of bot attacks and fraud, understanding major pain points and possible solutions, as well as the impact on business metrics

Requirements

• You have significant experience ideally in acquisition, engagement and retention analysis

• You think about users, not just numbers, understanding the key drivers of churn, engagement and activation.

• You enjoy helping non-analysts to put data at the heart of what they do – through A/B testing, use of analytical tools such as Amplitude, or training others to carry out their own analysis.

• You can take complex problems, build hypotheses, then test them through data investigations and clearly present back findings and recommendations

• You must know SQL, ideally Python and experience with tools such as Amplitude and BlueShift is a plus.

• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.

• You do not need to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you, as an individual, can thrive.

Benefits

Why ClearScore?

ClearScore is a workplace like no other. We’ve spent the past couple of years disrupting an entire industry and building a user base of millions. At the heart of this success is our culture, where we work hard, relish change and treat each other with respect—helping everyone to reach their potential and deliver results that make a difference. In South Africa alone, we have established relationships with over 25 of the main lenders and have been a trusted tool for customers to manage their credit and make better financial decisions.

We were the first business to offer free credit reports and score. We did so because we are user-centric at our core and believe in leveraging our technology to enable positive financial choices. We are design-led and data driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits

• Holidays – 20 paid holidays and a “duvet day” on your birthday

• Pension (retirement annuity) with Allan Gray – ClearScore matches up to 6%

• Market-leading Medical Aid with Discovery (Executive Plan)

• R20k annual learning budget

• Flexible work hours and the ability to work from home

• Flexible, generous and personalised maternity and paternity plans

• Monthly team events and office days out that we get to choose, and company events at the end of each race and retro

• Company clubs for hiking, climbing, cinema, surfing... if there's not one for your passion, start one!