Administration Assistant at Rand Mutual - RMA

About the Job

The job at a glance

• As an Administration Assistant, you will be responsible for effectively and efficiently capturing data, imaging, indexing, providing administrative support and attend to client/customer queriers (no advice to be given).

What will you do?

Administration:

• Data capturing/entry
• File data and perform other routine clerical tasks as assigned
• Receive, sort, barcode, scan, batch, and index incoming mail in accordance with standard operating procedures/ Technical Committee instructions/ and Service Level Agreements
• Complete ad hoc duties as requested and responded to in the stipulated time frame
• End-to-end management of the medical benefits mailbox – ensuring effectiveness and efficiency is adhered to
• Capturing the Health Care Providers demographics and banking details
• Acquiring correct banking details / contact details from HCPs when rejections are received from Finance Department
• Coordinate the registration of Health Care Providers with RMA
• Ensure Health Care Provider details are received from the daily pending data received from business and RMACS25
• Verify HCP’s with relevant bodies i.e. BHF, HPSCA
• Coordinates portal training for Health Care Providers
• Organise scanned documents on the local network
• Identify and edit/correct the legibility of scanned documents
• Provide backup services for team members

Query resolution:

• Manage and resolve customer enquiries
• Identify and escalate priority issues

Customer Service:

• Regularly communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over
• the phone or in person, and to verbal or written instructions
• Manage walk-in queries as and when required in line with the RMA Service Catalogue
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide customers with accurate product and service information in an efficient manner
• Update existing customer personal information
• Deal with all customers in a professional and empathetic manner
• Assist stakeholders with using the correct processes for logging their queries

Reporting on progress:

• Using appropriate templates and channels to report progress as and when required

What you'll bring to the table?

• Grade 12 (Required)
• Diploma in Office Administration/Secretarial advantageous
• Additional insurance related qualifications or training will be advantageous
• 2-3 years clerical experience required
• Data-entry experience and good typing skills
• Additional insurance related qualifications or training will be advantageous
• Knowledge of administrative and clerical procedures
• Computer literate – Intermediate MS Office Suite
• Knowledge of customer service principles and practice
• Good Administrative skills
• Deadline driven
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices

What will you get in return?

We offer great opportunities for personal and professional development in a stable company that’s 128 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

• Grade 12 (Required)
• Diploma in Office Administration/Secretarial advantageous
• Additional insurance related qualifications or training will be advantageous
• 2-3 years clerical experience required
• Data-entry experience and good typing skills
• Additional insurance related qualifications or training will be advantageous
• Knowledge of administrative and clerical procedures
• Computer literate – Intermediate MS Office Suite
• Knowledge of customer service principles and practice
• Good Administrative skills
• Deadline driven
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices