The Department of Justice and Constitutional Development is the justice department of the South African government. The department provides administrative and financial support to the court system and the judiciary (which are constitutionally independent of the executive), oversees the National Prosecuting Authority, provides legal advice and representation ...
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Grade 12 or equivalent qualification; Knowledge and application of relevant Public Service and Departmental legislation/prescripts/policies and procedures;
Knowledge of procedure and processes applied in Call Centre and Office Management;
Provisioning of Call Centre administration procedures and processes; Knowledge of capturing, document tracking, storage and retrieval.
DUTIES : Key Performance Areas:
Handle all inbound and outbound calls;
Resolve customer queries through e-mail, walk-ins and other platforms;
Provide information for reporting and customer satisfaction purposes; Render general clerical support services.
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