Administration Helpdesk - Parktown at Rand Mutual - RMA

THE JOB AT A GLANCE

As an Administration Helpdesk, you will be responsible for effectively and efficiently capturing data, imaging, indexing, providing administrative support and attend to client/customer queries (no advice to be given).

WHAT WILL YOU DO?

• Data capturing/entry (including telephonic reporting)
• Capture information on calls received (Contact Centre), and where required maintain detailed and accurate records
• Perform reception duties in an efficient, professional and courteous manner
• Communicate and liaise verbally and in writing with customers/suppliers/ and visitors (no advice provided)
• File data and perform other routine clerical tasks as assigned
• Receive, sort, barcode, scan, batch, index and distribute incoming mail in accordance with standard operating procedures/Technical Committee instructions/and Service Level Agreements
• Compiling records of office activities
• Update existing customer personal information
• Assist clients to submit claim claims electronically and complete relevant application forms (no advice only on procedure)
• Complete ad hoc duties as requested and responded to in the stipulated time frame

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12 (Required)
• COIDA in Practice or Insurance Qualification an advantage
• Diploma in Office Administration/Secretarial (Added advantage)
• At least 1 year industry related experience
• Knowledge of administrative and clerical procedures
• Computer literate – Intermediate MS Office Suite
• Knowledge of customer service principles and practices
• Data-entry experience and good typing skills

Requirements:

• Grade 12 (Required)
• COIDA in Practice or Insurance Qualification an advantage
• Diploma in Office Administration/Secretarial (Added advantage)
• At least 1 year industry related experience
• Knowledge of administrative and clerical procedures
• Computer literate – Intermediate MS Office Suite
• Knowledge of customer service principles and practices
• Data-entry experience and good typing skills