Administrative Assistant - Complex Claims Bellville (JG10) at Santam Insurance

Career Opportunity

• This career opportunity is available at Complex Claims for an Admin assistant role that will be based in Bellville.

What will you do?

• The Administration Assistant Complex Claims will serve as the support function within the business unit and perform administrative duties in general.
• Will be responsible for follow-up on processing activities to ensure a high quality of service is provided.
• Focus will be placed on non-core activities of claims handler responsibilities.

Key Responsibilities

• Provide administrative support to Complex Claims Managers, ensuring effective claims management and service delivery.
• Schedule and allocate new claims to Complex Claims Managers within required turnaround times.
• Appoint and facilitate claim-related resources in accordance with claim requirements and request updates from the resources within the contracted timelines.
• Obtaining and clarifying underwriting information, retrieving detailed policy schedules, surveys and risk reduction requirement letters.
• Manage claim-related payments, including review of fee narratives in line with the contracted fees, payment processing, invoice settlements, and payment query administration.
• Administer summons-related claims and ensure all required documentation and processes are completed accurately.
• Monitor and manage departmental mailboxes, ensuring all correspondence and requests are actioned within required timeframes.
• Diary Management for Complex Claims Managers.
• Handle general queries.

Qualifications and Experience

• Grade 12
• Minimum of 5 years' claims administration experience within the short-term insurance industry.
• Relevant insurance or administrative qualification will be advantageous.
• Strong client service orientation
• Ability to work under pressure

Knowledge and Skills

• Insurance product knowledge
• Personal & Commercial Lines experience/knowledge
• Working knowledge of Santam systems (e.g. Claims Center) and claims processes
• Detail orientation
• Good Communication skills (verbal & written)
• Planning and executing skills
• Computer Literacy
• Telephonic skills
• Time management
• Ability to work independently and under pressure

Personal Attributes

• Delivering and meeting expectations
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives