Administrative Assistant at Santam Insurance

What will make you successful in this role?

Secretarial duties

• Provide secretarial support function to Santam AGRI Management including MANCO Members, Managers, Underwriters, Distribution Personnel and Team leaders on administrative and ad hoc areas of responsibility. 

• Diary and calendar management of Santam AGRI Managers.

• Assist Manager: Business Support Services with secretarial and administrative tasks.

• Typing (e-mails, documents, PP, Excel)

• Telephone/reception/switchboard

• Schedule meetings, compile minutes, agendas and distribute (with translation when necessary). 

• Administrative Office venue bookings – coordinate meetings

• Venue bookings and organizing events for the Research farm

• Administrative Office entertainment and function arrangements

• Manage flowers as token of congratulations or condolences to staff and external people

• Renewals of distributions of subscriptions. 

Administrative duties

• Update the changes of assessment procedures and policy manuals on a yearly basis.

• Order field form books and distribute when necessary

• Register branch codes of new Crop Brokers

• Manage circulars and documentation

• Supervise general assistants

• Order staff refreshments and stationery.

• Manage accounts and orders from external providers of refreshments, catering, stationary

• Record keeping of all legal documents and contract registers for SBU

• Compile monthly and Adhoc reports & presentations

• Assist with adhoc projects, tasks and reports.

Client duties

• Contacting and handling telephone enquiries from all personnel

• Travel and accommodation arrangements

• Account processing, JDE invoices & cell phone recons and sending off to HO

• Cell phone account claims – verify and send to HO

• ABSA card reconciliations

• Reimbursement of weekly claims for personnel

Qualifications and Experience

• Grade 12 as a minimum. Related secretarial qualification would be advantageous. 

• Additional 3 - 5 years Insurance sector experience in an administrative or filling clerk role.

Knowledge and Skills

• Understanding of Information Technology (Computer literacy - MS Word, Excel etc)  

• Ability to communicate at all levels verbally and in writing (in both English and Afrikaans)

• Knowledge and experience of AGRI processes and procedures

• Organisational ability

• Time-Management skills

• Negotiation Skills

Competencies

• Ability to make decisions

• Commitment to customer service

• Self-motivated

• Know and understand Santam’s vision, mission and structure

• Must be able to work independently

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.