Jobs at Santam Insurance

What will make you successful in this role?

Secretarial duties

• Provide secretarial support function to Santam AGRI Management including MANCO Members, Managers, Underwriters, Distribution Personnel and Team leaders on administrative and ad hoc areas of responsibility. 

• Diary and calendar management of Santam AGRI Managers.

• Assist Manager: Business Support Services with secretarial and administrative tasks.

• Typing (e-mails, documents, PP, Excel)

• Telephone/reception/switchboard

• Schedule meetings, compile minutes, agendas and distribute (with translation when necessary). 

• Administrative Office venue bookings – coordinate meetings

• Venue bookings and organizing events for the Research farm

• Administrative Office entertainment and function arrangements

• Manage flowers as token of congratulations or condolences to staff and external people

• Renewals of distributions of subscriptions. 

Administrative duties

• Update the changes of assessment procedures and policy manuals on a yearly basis.

• Order field form books and distribute when necessary

• Register branch codes of new Crop Brokers

• Manage circulars and documentation

• Supervise general assistants

• Order staff refreshments and stationery.

• Manage accounts and orders from external providers of refreshments, catering, stationary

• Record keeping of all legal documents and contract registers for SBU

• Compile monthly and Adhoc reports & presentations

• Assist with adhoc projects, tasks and reports.

Client duties

• Contacting and handling telephone enquiries from all personnel

• Travel and accommodation arrangements

• Account processing, JDE invoices & cell phone recons and sending off to HO

• Cell phone account claims – verify and send to HO

• ABSA card reconciliations

• Reimbursement of weekly claims for personnel

Qualifications and Experience

• Grade 12 as a minimum. Related secretarial qualification would be advantageous. 

• Additional 3 - 5 years Insurance sector experience in an administrative or filling clerk role.

Knowledge and Skills

• Understanding of Information Technology (Computer literacy - MS Word, Excel etc)  

• Ability to communicate at all levels verbally and in writing (in both English and Afrikaans)

• Knowledge and experience of AGRI processes and procedures

• Organisational ability

• Time-Management skills

• Negotiation Skills

Competencies

• Ability to make decisions

• Commitment to customer service

• Self-motivated

• Know and understand Santam’s vision, mission and structure

• Must be able to work independently

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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What will you do?
This exciting opportunity is available within the Digital Support Hub at the Contact Centre in Auckland Park.

The purpose of this position is to provide digital support to the PLCC and Intermediary environments. The role also requires the testing, coaching and optimising of new or existing systems and processes within the PLCC.

PRINCIPLE ACCOUNTABILITIES:
User Acceptance Testing

•     Plan testing and testing scenarios.
•     Test results analysis, interpretation and feedback
•     Test that the system responds as per business requirements. 
•     Report and Log all issues traced while testing 
•     Pre and Post testing of any changes or further builds/enhancements on the system.
•     Check that usability of the system fits requirements.
•     Entry/Exit Criteria Sign off

Coaching

•     Coach the system changes.
•     Coach any user to understand and navigate new changes.
•     Track user progress and report to the line manager.
•     Quality assurance.
•     Identify trends and overall business unit improvements of the various stakeholders

Business support

•     Stakeholder engagement.
•     Plan coaching/training sessions in conjunction with WFM.
•     Update the PLCC users with any changes.
•     Ensure that the stakeholders are coping with the change.
•     Constantly test where the change acceptance is in the PLCC.
•     Work with training to ensure the correct training is transpiring. 
•     Technologic implementation and support.

Enhancements to all of the following applications

•     AVAYA
•     Mainframe 
•     PolicyCenter 
•     Confluence (Project management)
•     JIRA (Project management)
•     CA Unicentre.
•     CRM
•     Broker Portal
•     Client Applications
•     RPA

What will make you successful in this role?

•     Grade 12
•     Proficient with MS Office (advanced)
•     Short – term insurance industry experience ( 2 Years) 
•     Knowledge & understanding of Santam systems (Policy Center, Avaya, CRM etc,)
•     Previous experience in a Call Centre and/or Service Desk environment 

SKILLS:

•     Listening Skills 
•     Reading Comprehension 
•     Complex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
•     Time Management 
•     Organisational Skills 
•     Excellent interpersonal skills
•     Excellent analytical skills
•     Proven experience to conduct verbal exchange of information requiring difficult explanation as well as tact and diplomacy relating to various fields.
•     Execute initiatives, programmes and strategic objectives.
•     Proven computer literacy, including advanced MS Word, MS Excel and MS PowerPoint.
•     Good communication skills both verbal and written.
•     Ability to interact and liaise with a diverse audience range.
•     Training/ Presentation Skills

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.