Administrator: Business Support at BCX

Core Description

Responsible for SDM and Account manager with administrative support required to effectively manage all the POS licensing and procurement requirements of Vodacom. 

Key Deliverables / Primary Functions

• Manage WPro, Retail Office, Client Server and Enterprise licenses
• Managing and co-ordinating new dealer creation, additional license requests and any dealer related queries including billing.
• Create VCDL number, Site ID, log incidents for installation, organise training.
• Load and manage 3PP and NPPS applications
• Escalate issues regarding 3PP and NPPS.
• Ensure all necessary licenses are allocated to the store and are setup correctly to trade.
• Monthly UCS support report for clients.
• Yearly contracts for licensing and CPI increases
• Once-off licensing for franchises
• Attend to Remedy calls regarding procurement requests
• Requesting information and quotes from suppliers
• Generating quotes for any Vodacom/Vodacom Dealer requirements
• Assist purchase order creation
• Creating Simplicity calls
• Managing the customer’s expectations regarding ETA’sCoordinating installation and setup of hardware

Functional Skills

• Administrative Skills
• MS Office
• Communication skills
• Good Planning Skills
• Planning and Organising
• Basic understanding of retail systems is advantageous
• Presentation Skills

Behavioural Competencies

Job Match Rating

• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

NQF 4: Grade 12

Experience

• 2 years’ experience in administration
• Certifications / Professional Registration
• None

Special Requirements/ Employment Condition

• Valid Drivers license
• Work Characteristics