Administrator: Claims at Absa Group Limited (Absa)

Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Claims assessment: Assess and/or process claims following standard operating procedures 
• Customer Experience: Handle all customer interactions professionally and efficiently 
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)