Administrator at Discovery Limited

Key Purpose

We are looking for Administrator within the Invest New Busines team who is client centric with a passion for Administration and who embrace our core purpose and and values through every interaction.

Areas of responsibility may include but not limited to

• Answer and resolve all calls receive via the New Business Call Centre

• Must have the ability to investigate, resolve and provide feedback on all queries

• Drive first time resolution

• Capture details on Quality centre – service tracker for all queries and calls received into New Business team

• Ability to display ownership on a query up to resolution

• Filter or refer queries to the correct department and provide feedback to requestor

• Capture or record all instructions and information on system

• Maintain SLA within various work pools

• To capture on Quality centre any possible fix or system issues

• To check all relevant required documents is received eg correct application forms, valid bank statement, signed quote

• Amend and update QA errors report when necessary

• To Capture, Quality Assure and activate new investments, issue the relevant policy schedules, and assist with queries relating to the process

• Answer and resolve all calls receive via the New Business Call Centre

Personal Attributes and Skills

Behavioural Competencies:

• Drives Results

• Values Driven

• Optimistic

• Learns on the Fly

• Resilient

• Instils Trust

• People Savvy

• Problem Solver

Additional attributes

• Quality Orientation/Attention to Detail

• Planning and Organizing/ Work Management

• Highly developed writing, communication, and presentation skills

• Self-managed

• Strong delivery focus

• Highly adaptable and resilient (Able to work under pressure and Change Readiness)

• Customer Service Orientation

• Conflict handling

•  Assertiveness

• Time Management

Education and Experience

• Matric

• Related BComm Degree is advantageous

• A minimum of 2 years working experience in an Investment Administrator role within a New Business environment within the LISP industry/platform

• Adequate LISP administration and process knowledge

• Knowledge and understanding of Long-Term Insurance and Pension Fund Legislation on retirement products

• General Computer Literacy with proficiency in Excel, Word and outlook

• Experience using the following systems is an added advantage:

• Compass

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.