Administrator Estates at Absa

Job Description

Administrative and operations support and advice: Provide specialist administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Accountability: Administration of deceased estates

• Outputs to deliver this accountability:

• Receive completed deceased estate reporting documents from the Fiduciary

• Consultants and or Lean system and make telephonic contact with the client.

• Manual intake of estates.

• Report the deceased estate to all relevant stakeholders via written correspondence, newspaper and Government Gazette (Master of the High Court, SARS, banks, insurance companies, auditors), to obtain Letters of Executorships

• Obtain final tax assessment from SARS and finalise the deceased estate, by paying out the amount previously reserved in the cash statement for finalisation of the estate.

• Achieve set target as set out by management at the beginning of the year by taking in the executor's fees within the company norms.

• Ensure that all post (incoming mail, fax and correspondence) and filing is up to date as per the company norms (three days turnaround time) and report any irregularities (e.g. backlog of filing / post) to management timeously

Accountability: Customer service

• Outputs to deliver this accountability:

• Keep clients updated on progress of the estate by reporting on a monthly basis

• (telephonically, written correspondence, etc) in a professional manner to ensure that a high standard of customer service is given

• Maintain a high standard of service during the administration process without any supervision, by providing excellent customer service and immediate attention to client needs

• Build and maintain a relationship with various stakeholders (i.e. valuators, auctioneers, attorneys, Master of the High Court, South African Revenue Service) by continuously engaging and ensuring satisfactory client service and good relations

• Ensure that queries do not turn into complaints by addressing these within a period of twenty four hours.

Accountability: Compliance

• Outputs to deliver this accountability:

• Adhere to ABSA compliance requirements and industry related legislations in

• order to maintain a high standard of service

• Adhere to business processes and controls practice; non-adherence may lead to disciplinary actions

• Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk

• Adhere to risk and compliance policies in terms of Environmental Health and

• Safety, Information Security, Records

• Management and Money Laundering, Sanctions etc. Non-adherence to Absa's

• Policy & Procedures may lead to disciplinary action

• Be knowledgeable on the Estate Administration Act, in order to comply with all the legal aspects in deceased estates.

Education and Experience Required

• Diploma in Estate & Trust or Deceased Estate Administration Course via Law

• Society of SA Lead diploma

• Relevant B Legal degree (LLB) or Advanced Estate & Trust Diploma

• Five (5) years experience in deceased estate administration environment.

Competencies

• Adapting and responding to change

• Coping with pressures and setbacks

• Planning and organising

• Working with people

•  Delivering results and meeting customer expectations

• Following instructions and procedures

Knowledge & Skills:

• Knowledge of Administration Of Estates Act (Solid)

• Knowledge of Intestate Succession Act (Solid)

• Knowledge of Financial Statements (Basic)

•  Knowledge of Estate Duty Act (Basic)

•  Knowledge of Wills Act (Basic)

•  Knowledge of Income Tax Act (Basic)

•  Written and verbal communication skills in English and Afrikaans (Solid)

• Computer literacy (Basic)

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised