Administrator: Legal Support (Customs & Excise Litigation) at The South African Revenue Service (SARS)

Job Purpose

• To provide administrative support within the legal function and provide supportive information to enable execution of core litigation and legal processes.

Education and Experience

Minimum Qualification & Experience Required

• Higher Certificate (NQF 5) Administration, Business Management, AND 2 years' experience in a Legal environment.
   

 OR

• Senior Certificate (NQF 4) AND 3 years' experience in Legal environment.

Job Outputs:

Process

• Assist with functional and administrative tasks and procedures relating to the functional area.
• Apply procedures to deliver set objectives to the best advantage of the functional work area.
• Follow up on outstanding documents or payments.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedure, and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
   

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Maintain professional interaction and always ensure ethical interactions with stakeholders.
• Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless, quick and error free.
   

Behavioural competencies

• Conceptual Ability
• Honesty and Integrity
• Trust
• Respect
• Teamwork
• Fairness and Transparency
• Accountability
• Attention to Detail
• Building Sustainability
   

Technical competencies

• Service Delivery
• Functional Policies and Procedures
• Administrative Support
• Quality Orientation
• Legal Records and Related Systems
• Standard operating procedure compliance
• Planning and Organising
• Legal Administration
• Events, Meeting or Task Coordination
• Administration
• Reporting
• Efficiency improvement
• Legal Knowledge and knowledge of ethics
• Good Working knowledge of Excel Systems
   

Compliance Competency

• GOC: Confidential