Administrator - Rustenburg at Fidelity Services Group

About the Job

Skills & Attributes:

• Excellent verbal & written communication skills
• Computer literate – Excel essential
• Listener experience advantageous
• Excellent telephone skills
• Strong organization and supervisory skills
• Solid attention to detail to ensure accuracy of information

Job Function:

• Check accuracy and completion of quotes and agreements received.
• Input of data on Listener, i.e. contract loading.
• Ensure that new Contracts & support documents are scanned to the central OTC office on a daily basis.
• Ensure that job cards & support documents are scanned to the central OTC office on a daily basis.
• Communication between sales reps, commission clerks and order acceptance clerks in HO.
• Collection of supporting documents for new clients and technical installations.
• Liaise with Sales Representatives on all installation requests.
• General adhoc duties.
• SOP’s must be upheld.
• Ensure SOX compliance at all times.
• Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs.
• Processing of Credit Note requests.
• Enable Transfer requests.
• Assist with Sub waiver admin requests.
• Assist with client liaison for walk in clients.
• Receipting of Payments by walk in clients.
• To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved.
• Ensure that the Big 5 principles are upheld at all times.
• Assist in the stock take process on a monthly basis.