The Joint Medical Holdings Group was established almost 40 years ago in the 1980’s, by a group of doctors who wanted to provide accessible healthcare to disadvantaged communities during the apartheid years. By overcoming obstacles such as the Group Areas Act and with no defined roadmap to follow, the Group started its flagship facility, Isipingo Hospital, ...
To provide an efficient, professional and patient-focused admissions service by accurately administering patient admissions and related reception processes; assisting patients with medical-aid and private-patient requirements; and processing deposits and payments securely. The Admissions Clerk supports smooth patient flow, accurate records, effective communication and compliance with JMH policies and procedures.
KEY PERFORMANCE AREAS
Welcome and assist patients, visitors, doctors and stakeholders in a professional and courteous manner.
Register patient admissions and ensure all information and documentation are accurate and complete.
Verify medical aid details and obtain required authorizations.
Process patient deposits, co-payments and private fees in accordance with company procedures.
Capture and update patient information accurately on the hospital information system.
Coordinate admissions, bed bookings and patient flow with relevant hospital departments.
Assist with billing-related administration and resolve admission-related queries.
Maintain confidentiality of patient information and comply with all hospital policies and procedures.
Provide excellent customer service while working effectively within a multidisciplinary team.
Support switchboard and reception functions as required.
MINIMUM REQUIREMENTS
Matric / Grade 12.
Computer literate.
Must have minimum 1-2 years relevant hospital experience.
Experience with the Delta 9 system is required.
Experience with medical aids and pre-authorizations is essential.
Knowledge of the hospital admissions process.
Must be prepared to do shiftwork (Night shift / Day Shift).
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