Advisor, Business Improvement Operations at TransUnion

What We'll Bring:

• This role is a key position within our Operations shared services division, responsible for the delivery of process innovation and continuous improvement initiatives across multiple locations. It plays an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN Six Sigma methodology and the supporting framework, to create an industrialized, effective and efficient operating model and deliver business transformation.
• There will be daily interaction with various shared services and verticals as well as oversight of key processes in terms of efficiency and effectiveness. You will be responsible for reviewing processes and recommending efficiency and effectiveness changes. You will be responsible to drive these changes in the Operational environment with the respective leaders.
• You will work with great people, pioneering processes, procedures, products and cutting-edge technology.

What You'll Bring:

• Business Degree, equivalent qualification and work experience
• Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt.
• Minimum 6-8 years proven continuous improvement experience from a similar role, including project management and business analysis.
• Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping.
• Ability to set-up, facilitate and lead service improvement / ’WorkOut’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping).
• Proficient in the use of Microsoft Office, including Project, Visio/Business Optix, Word, Excel, Outlook, and PowerPoint.
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
• Experience of designing or implementing a framework of continuous improvement in a multi- jurisdictional organisation.
• Experience of hands-on implementation of continuous improvement programs and Lean solutions.
• Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure.
• Highly skilled in understanding and transcribing processes in a business tool
• Robotic Process Automation and Intelligent Automation– Have a deep understanding of how automation works and how it can be implemented into the different areas in operations and greater business. Understanding of the type of problems that can be solved through RPA / IA bots.
• Ability to mine opportunities for automation, identifying pain points and basic  understanding of financials
• Chat bot management and capabilities
• Deep knowledge of TU business and strong internal network 
• Ability to build business cases for automation (Business value & ROI calculations)
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers and subject matter experts.
• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between.
• Project management, manage dependencies and multiple stakeholders
• Complete understanding on how to create, track sprints and backlogs

Impact You'll Make:

Key Responsibilities

• To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
• To work with key business stakeholders in multi-jurisdictional regions to build a continuous improvement environment to support an ongoing program of change.
• To lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions.
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
• To identify trends and process variations as part of establishing a continuous improvement monitoring system
• To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.
• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
• To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
• To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times.
• To set up a program, deliver coaching and run projects pan jurisdiction.
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.