Agent, Contact Centre (Employee Benefits) at Liberty Group South Africa

Job Description

• To provide an effective Query Resolution service in a professional, friendly manner with internal as well as external clients to understand the risks associated with handling clients' queries and dissemination of confidential information. Be the first point of contact for routine clients' queries

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce

Experience Required

Service Management

• Operations
• 3-4 years
• Sound knowledge of Business processes when dealing with facilitating payments’ instructions for clients and when dealing with client’s queries. Sound knowledge of regulatory requirements while handing client’s queries Global markets and Personal Banking experience.

Additional Information

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Establishing Rapport
• Examining Information
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working

Technical Competencies:

• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Product Related Systems (Business Banking)