Job Description
Mission/ Core purpose of the Job:
- To provide support in managing and implementing the overall value propositions and support business in providing optimal pricing structures to maintain profitability in line with strategy.
- Assist in designing the pricing strategy in line with the GTM Model.
Responsibilities
Context:
- Highly dynamic and fluctuating telecommunications industry
- Positioning of MTN as leading telecommunications player in the market
- Within the dynamic legal, regulatory and commercial environment of South Africa
- Highly competitive market with new and established competitors
- Fast moving industry
- Ongoing technology advancements
- Changes in customer behaviour
- Dynamic business environment
- Well established MTN Brand
Key Performance Areas:
Task Complexity:
Analytics, Reporting and Business Implementation
- Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Postpaid Segment Consumer Business Unit
- Extract data from various data sources, including databases and data systems, for reporting and analysis purposes
- Provide insights to departments on the trends, values and attributes that emerge from the reports compiled
- Maintain reports and dashboards to meet the specific needs of the Postpaid Segment Consumer Business Unit and teams to all levels of leadership
- Provide the company with timely and accurate ad-hoc reports and analysis
- Keep up to date with current business model and processes of the company
- Ensure a high quality/accuracy/standard of work and service throughout
- Contribute actively to internal meetings as requested
- Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.
Customer/ Business Satisfaction
- Ensure service delivery in line with needs of the business
- Understand customer needs and develop and fine-tune systems accordingly
- Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
Supervisory / Leadership / Managerial Complexity:
Role Complexity:
- Ongoing interface with all departments in the organisation to promote the goals of Marketing Support.
Lateral Dimensions:
- Creativities (improvement/innovation inherent)
- Application of market research and advanced analytics in an optimal way to add as much value as possible to other areas of the business
- Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
- Recommend innovative solutions to enhance MTN performance
- Explore innovative ways to manage and build the MTN Brand through research structures
- Establish sound relationships with all other business areas
- Identify innovative ways to use minimum resources to achieve maximum outputs
- Identify and exploit new opportunities to grow the business further
- Encourage continuous improvement
- Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit
Vulnerabilities (control span)
- Limited resources
- Evolution of technology
- Fluctuations in the market
- Competitive activity
- Reliance on the stability and availability of systems
- Ineffective support from key stakeholders
- Customer dissatisfaction
- Non-achievement of turnaround times
- Inappropriate processes resulting in delayed service to clients
Collaboration:
Responsibility towards:
- Direct reports: None
- Matrix reports: None
- Key customers: Business Segment Management Team, Products and Services
- Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing Support Team
- Relations, etc.:
Discretionary Space:
Independent thought and Judgment:
- Can set objectives for the unit
- Dissemination of information
- Implementation of Product reporting
- Vendor and Service Provider Management
- Budget compliance
- Resource allocation
- System, process and procedure fine-tuning and development to achieve business objectives
Authorities:
- As per delegation of authority
Qualifications
Minimum Requirements:
Education:
- 3-year Degree / Diploma in Commerce (Marketing /Finance/Economics/Commerce/Statistics) or related
- Industry experience or functional experience an advantage
- Analytical skills
Training:
- Advanced analytics
- Systems training (platforms e.g. SAS, Oracle, SQL Server, Excel etc.) advantageous
Global Experience Standards (5)
- Minimum of 3 years’ experience in an area of specialisation
- Experience working in a medium to large organization
Training:
- Products and Services and Solutions
- Systems training
- Computer software training
- Project management
- Communication and Negotiation skills
- Assertiveness
- Finance
Competencies
Head - Big Picture Focus (20)
- Conceptual Thinker - Executes tactical plans to achieve strategic requirements
- Problem Solver - Has the mental agility to identify and solve relevant business challenges
- Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement
Heart – Emotionally Intelligent (30)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
- Relationship Manager - Builds professional networks across teams through collaboration and co-operation
Hands – Results Focused (40)
- Results Achiever - Produces sustainable business results through ethical practices
- Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
- Flexible working hours
- Constant pressure to meet extremely tight deadlines
- Working in a busy, open plan environment
KPA Quality Standards
- Input into the delivery of Product Reports
- Quality of market research intelligence
- Timely and accurate reporting
- Objectives met for the unit
- Dissemination of accurate product information
- Effective implementation of project plans
Apply Before: 07/01/2025
Gmail
Yahoomail