Analyst at Discovery Limited

Job Purpose 

To track the required headcount for all skills as planned for under the Discovery Health portfolio. Headcount is tracked against each month’s requirement along with all staff movements between or out of every skill, planned attrition is also considered for the respective skills for greater accuracy.

WFM to provide accurate monthly recruitment targets to the business, which are required for each month to ensure that each skill has enough resources in each month.

Principal Accountabilities

1. Recruitment tracking, and trending accuracy: These updates include whether targets are being met, delays in go-lives or where requirements need to be moved

2. Headcount Dashboard and tracking: Detailed monthly breakdown of all skills showing exactly how they are tracking in respect of actual headcount vs required headcount for each month

3. Monthly Headcount Recon against budget: Comparing actual against the budget headcount

4. Attrition trending: Manual entry data sheet which provides data for attrition tracking graphs items on the HC dashboard.

5. Agent data collation and data integrity: A collated view of the data contained in the regional headcount tracking docs that the WFCs maintain and upload on a weekly basis. This data is vital to WFM as this information is used to plan recruitment and allows WFM to raise alerts around spikes in attrition or where a queue is going to be under strain. The maintenance of these documents is extremely important, and the accuracy must be 100% every week.

6. Required Headcount (MANEX): Target headcount per month, per skill, per region which is updated (usually once a year) after the new cycle budget has been confirmed. These figures also form an integral part in the overall calculations

7. Monthly MAPE: Forecast deviance tracking for skills planned for. 

Education; Knowledge and Experience

Essential: Qualifications

• Matric with Mathematics

• Relevant tertiary education that includes statistics and mathematics at 2nd / 3rd year level

• Advantageous Qualifications:

• Completed B. Com degree

• Lean Six Sigma

Essential Knowledge:

• Computer Literacy- All Microsoft products

• Workforce Planning

• Advanced MS Excel

 Advantageous Knowledge:

• SQL

• Power BI

Essential Experience:

• At least 1 yrs. experience in a WFP position within the Discovery Health environment

Advantageous Experience:

• Prior exposure to analyst function within WFP

• Leadership Experience

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.