Jobs at Discovery Limited

Job Purpose 

To track the required headcount for all skills as planned for under the Discovery Health portfolio. Headcount is tracked against each month’s requirement along with all staff movements between or out of every skill, planned attrition is also considered for the respective skills for greater accuracy.

WFM to provide accurate monthly recruitment targets to the business, which are required for each month to ensure that each skill has enough resources in each month.

 

Principal Accountabilities

1. Recruitment tracking, and trending accuracy: These updates include whether targets are being met, delays in go-lives or where requirements need to be moved

2. Headcount Dashboard and tracking: Detailed monthly breakdown of all skills showing exactly how they are tracking in respect of actual headcount vs required headcount for each month

3. Monthly Headcount Recon against budget: Comparing actual against the budget headcount

4. Attrition trending: Manual entry data sheet which provides data for attrition tracking graphs items on the HC dashboard.

5. Agent data collation and data integrity: A collated view of the data contained in the regional headcount tracking docs that the WFCs maintain and upload on a weekly basis. This data is vital to WFM as this information is used to plan recruitment and allows WFM to raise alerts around spikes in attrition or where a queue is going to be under strain. The maintenance of these documents is extremely important, and the accuracy must be 100% every week.

6. Required Headcount (MANEX): Target headcount per month, per skill, per region which is updated (usually once a year) after the new cycle budget has been confirmed. These figures also form an integral part in the overall calculations

7. Monthly MAPE: Forecast deviance tracking for skills planned for. 

 

Education; Knowledge and Experience

Essential: Qualifications

• Matric with Mathematics

• Relevant tertiary education that includes statistics and mathematics at 2nd / 3rd year level

 

• Advantageous Qualifications:

• Completed B. Com degree

• Lean Six Sigma

 

Essential Knowledge:

• Computer Literacy- All Microsoft products

• Workforce Planning

• Advanced MS Excel

 

 Advantageous Knowledge:

• SQL

• Power BI

 

Essential Experience:

• At least 1 yrs. experience in a WFP position within the Discovery Health environment

 

Advantageous Experience:

• Prior exposure to analyst function within WFP

• Leadership Experience

 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Data Management

Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.

The Data Management team works on a wide range data related projects. We serve as an enabler for quality data flows within Systems of Engagement. We also supply services and solutions to several Business Units within the South African Composite.

SoE Data Management deploys a Data Management framework which includes:

• Data as a Service

• Business Intelligence

• Data Governance as a Service

• Data Warehousing

• Data Transformation (ETL/ELT)

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.

• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).

• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.

• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).

• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.

• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management

• Time management and prioritization

• Creativeness

• Learning orientation

• Negotiation skills

• Innovation

Technical Skills

• Project Management

• SQL queries

• Business Writing Skills

• Presentation and Facilitation Skills

• Solution Architecture

• Process Mapping

• Entity Diagram mapping

• Software testing pack design, functional testing

Education and Experience

Minimum

• Dip.BA (FTI or equivalent)

• IT Degree or Diploma

• 3-year analyst experience

Advantageous

• Discovery domain knowledge

• Exposure within a BI environment

Methodologies

• Agile (Kanban)

Tools

• Enterprise architect

• Visio

• SoapUI (SOAP) / REST client (JSON)

• Atlassian tool suite (Jira, Confluence)

• Power BI

Technologies

• SQL (Oracle, MSSQL and IBM Infosphere)

• UML

• XML

• JSON

 

Other

• Software architecture

• JAD sessions

• Data modelling techniques

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Key purpose
The vacancy is for a Training Manager within the Discovery Institute of Training, who will be responsible for leading a team of facilitators and Instructional Designers responsible for developing and conducting all in-person and virtual training solutions for various business units across Discovery Bank.

Key outputs
All work must be done accurately, comprehensively and in-line with set quality standards.

• Identify and assess the training needs across all Discovery Bank business units using various analysis methods.
• Implement effective and purposeful in-person and virtual training solutions.
• Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators and manage the development process.
• Manage each Instructional Designer’s project timelines to ensure that projects are delivered on time within planned deadlines.
• Quality review all work produced by the Instructional Designers to ensure that Instructional Design principles are followed, and quality standards are met.
• Maintain and evaluate KPI’s.
• Plan, manage and monitor the development and up-skill of all newly appointed staff.
• Continuously review and enhance the skills, knowledge, and abilities of the staff.
• Evaluate the performance of the various internal business units to ensure that training is meeting business needs and improving performance.
• Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
• Select and manage training resources, which includes management of the training calendar.
• Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
• Regular reporting based on needs, capacity, development and other analytics and data related to training.
• Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.
• Set and implement annual strategic objectives, aligned to organisational and departmental strategies and objectives.
   

Competencies

• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Advanced report writing skills

Experience

• Working experience of at least two years in a similar role is required.

The following qualifications and experience are required:

Experience

Essential/Advantageous

• Relevant Training qualification or Diploma in Human Resource Management Practices

Essential

• At least two years’ experience in the Learning and Development sector in a management position

Essential

• Highly computer literate with proficiency in MS 365 and related business and communication tools

Essential

• Experience in the banking services industry

Essential

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

To support line managers within Discovery Health Gau Service Team in the delivery of all People services and interventions, and to ensure alignment with and implementation of central Discovery People initiatives.

 

Key Outputs

• Recruitment and Selection - align and translate recruitment strategies and policies to be in line with business needs.
• Transformation and Employment Equity - drive and coordinate the implementation of the Employment Equity strategy and ensure integration with other HR process and aligned to business strategy.
• Performance Management – facilitation and coordination of the performance management process throughout the business.
• Talent Management - drive and implement talent management and leadership development strategies, plans, processes, practices, and tools throughout the business.
• Organisational Development - facilitate the roll-out of sustainable organisational improvement initiatives, particularly focusing the areas of organisational culture, climate, morale and continuous performance improvement.
• Change Management - facilitate the implementation of strategic change management initiatives & internal communication within the business.
• Organisational Design – ensure optimal and effective organisational structure is implemented in order to support the business requirements.
• Payroll - advice the business on basic payroll issues and participate in the payroll management processes
• Industrial Relations - manage Employee and Labour Relations to maintain an optimal employee relationship to meet business goals.

 

Competencies

• Project Management - effective implementation of required HR projects

• Leading and Supervising
• Working with people
• Planning and organising
• Relating and networking
• Persuading and influencing
• Adapting and responding to change
• Coping with Pressure and setbacks
• Deciding and initiating action
• Quality driven with high attention to detail
• Relationship building

Qualifications & Experience

Essential:

• Industrial Psychology or Human Resources Degree
• 4-5 years HR Generalist/ HR Consultant experience in a corporate environment  (recruitment, organisational development, talent management, performance management, IR, transformation, employee wellness)
• Exposure to performance management and Industrial relations

 

Advantageous:
•2 Years Discovery Experience  

•Experience within a Health industry

• Honours/post Graduate qualification

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

The role of Clinical Wellness Specialist requires the individual to have a clinical background combined with a strong understanding and experience developing business strategy. The key pillars of Vitality Wellness includes physical activity, nutrition, mental wellbeing, smoking cessation, screening and preventative medicine. The Clinical Product Lead will assist the Head of Wellness across all of our Wellness pillars as well as in identifying opportunities to enhance Vitality’s clinical product portfolio in all these areas and grow, develop and enhance the Vitality Wellness offerings.  The role will include understanding the clinical guidelines; demonstrated experience translating medical science into product offerings and ensure clinical rigour in all our programmes.  As part of our offerings, Vitality often engages with key partners to fulfil these clinical offerings.  The Clinical Product Lead will play a role in identifying and selecting these partners. Our strategic partnerships are essential to ensure the effectiveness of the Vitality programme for members as well as allowing Discovery Vitality to function optimally as a business.

Areas of responsibility may include but not limited to:

• Responsible for the clinical rigour of the Vitality programme. This includes being up to date on current literature, clinical research including publications and identifying new areas for interventions

• Responsible for the conceptualizing and introducing new product offerings across all pillars mentioned above

• Responsible for developing strategies to increase engagement in Vitality’s clinical products

• Responsible for implementation of new strategic projects and benefits to align with and meet the objectives of Vitality Wellness

• Assume primary responsibility for understanding the partners businesses at a strategic, tactical and operational level

• Establishing, leveraging and maintaining strategic relationships with internal stakeholder in the broader Discovery Group 

• Ensuring the ongoing, smooth running of existing Wellness products and identifying and driving potential enhancements on an annual basis

Personal Attributes and Skills

• Strong clinical knowledge

• Consulting skills

• Critical thinking and problem-solving skills

• Relentless drive for execution

• Business strategy development

• Communication skills – written and spoken communication

• Analytical skills

• Creative thinking

• Business management understanding

• Decisiveness

• Strong relationship management and people skills

Education and Experience

Essential:

• Matric plus Bachelor of Medicine and Surgery

• Registered healthcare professional

• Knowledge of MS Office suite

• Management consulting experience

• Demonstrated business acumen

• Business background

 

Advantageous:

• MBA

• Master’s in public health

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

 The Vitality Academy Manager is a key role that will connect Vitality, the Team Vitality Executive Committee with the community of Team Vitality runners and cyclists as well as ensure that we have a far reach and impact in the communities in which we operate by making our facilities available to these community groups.

A successful Academy Manager will leverage their experience, building and engaging with passionate user communities in conversations through various channels (mainly social media), maintaining a constant pulse on the community sentiment; whilst collecting and actioning consumer feedback. Furthermore, the Manager will manage our dedicated facility which will be accessible to the community- driving and promoting the use of a safe and accessible environment  for various stakeholders.

The Manager will be also be responsible for driving member conversations mainly through STRAVA and WhatsApp, and serve as the liaison between the community of Team Vitality and the Team Vitality management. As the Vitality Academy will also be the home of the Team vitality Running Club, the Manager will collaborate closely with our cross-functional teams to ensure alignment and consistency when driving community engagement as well as Vitality races and events.

The Academy Manager will be responsible for developing and maintaining great relationships with key industry stakeholders (i.e. Athletics South Africa and its regional affiliates), community bodies such as schools and other sporting associations, ECD practitioners etc

Areas of responsibility may include but not limited to:

• Be the voice of the Vitality Academy including Team Vitality and the community; and protector of the brand - drive the strategy and engagement plans for Team Vitality and the Academy on social media platforms where Vitality has a presence

• Assess concepts and strategise the Vitality Academy against Team Vitality member insights,  the broad running and cycling community trends as well as the community needs

• Continuously create new member and community experiences that accelerate Team Vitality brand, membership growth opportunities and community sentiment

• Manage Team Vitality collaborations with external stakeholders as required

• Support the end-to-end process to gain insights from Team Vitality running and cycling communities to inform the annual strategy and brand plans

• Work cross-functionally with marketing; wellness; data operations, partner operations team and facilities to ensure seamless execution for all initiatives

• Monitor initiative execution, facilitate feedback process with the cross-functional teams

• Communicate successes and share learnings to further enhance Team Vitality’s member proposition as well engagement with the Academy in drawing in the community

• Participate in and facilitate Team Vitality and the Academy programmes including workshops, awards events and launches where Vitality presence is required.

• Partner with marketing to support the Academy’s product positioning; brand and marketing plans

• Moderate community conversation and promote positive conversation by maintaining a two-way dialogue between our runners and cyclists, the community stakeholders and key team Vitality stakeholders

• Managing social media channels for Team Vitality related content in conjunction with Team Vitality marketing and social media teams

• Stay informed of industry environment (ASA) and competitor activities

• Manage the team of Ambassadors within Team Vitality across our major geographic areas

• Co-ordinate the initial set up of safe running routes as well as the weekly time trials and all Vitality sponsored races/events

 

Personal Attributes and Skills

• Enthusiastic

• Good problem solving skills

• Attention to detail

• Relentless focus on execution

• Ability to build relationships and network

• Able to manage multiple stakeholders

• Excellent presentation skills.

 

Job Requirements

• Bachelor’s degree; special interest in health and wellness

• Experience managing a running/cycling club will be highly advantageous

• Passion for Vitality and Team Vitality brands

• Experience in brand marketing of lifestyle brands would be advantageous

• Confident knowledge of Team Vitality; including running and cycling community cultures

• Strong verbal and written communication skills including meeting facilitation and the confidence to give presentations

• Experience in programme management

• Ability to clearly articulate goals and objectives

• Ability to understand challenges or underlying concerns, share ideas and develop effective responses or elevate to higher management 

• Ability to travel within different provinces where Team Vitality is represented – attend in person races and sponsorship events over weekends

 

 Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Job Purpose

The Fraud Detection Consultant identifies potential fraudulent activity on client accounts in near real time through the management of fraud system alerts. The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment which includes making written or telephonic contact with the client. In addition to transaction verification, another key objective is to enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve. The successful candidate will also be required to identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trend.

 

Areas of responsibility may include but not limited to

• Actions alerts with speed and urgency.

• Accurately conducts fraud risk assessment ensuring fraud vs. legitimate spend is identified.

• Providing awareness to clients around fraud risk trends and how to better protect themselves.

• Identifies new risks and trends through alert management and proactive client contact.

 

Skills

• Required:

• Interpretation of data leading to decision making insight.

• SAS analytics.

• SQL analytics.

• Knowledge within banking industry, financial crime.

• Understanding of Visa and or financial transaction processing within banking sector.

• Risk Management theoretical knowledge

• Preferred:

• Syntax language to configure rules.

 

Qualifications

• Required: Grade 12 with Mathematics

• Preferred: Degree or diploma in risk management, fraud or financial crime would be advantageous.

 

Experience

• Required:

• At least 1-2 years’ experience within a client servicing/interaction role

• At least 1-2 years’ experience in a problem solving role or environment which required critical and logical thinking

• At least 1-2 years’ experience working with high volume, SLA driven tasks

• Preferred:

• Experience in risk management within a financial or banking environment

• Experience in a financial crime role.

 

Special Conditions

• Shift work 24/7

• Overtime may be required

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

 

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.

• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed

• Research and find effective solutions to technical issues that arise

• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes

• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects

• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.

• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures

• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use

• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment

• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions

• Able to build business relationships with other members of team and the business areas we support.

 

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals

• Knowledge of commonly used design patterns

• Broad understanding of how to put together an EE-based business solution from scratch

• EJB

• HTML

• JSF

• JQuery

• JAXB

• SOAP Web services

• Message Driven Beans

• UML

• XML/XSD

• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value

• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.

• Able to plan, organise and prioritize own work

• Able to multitask

• Able to work independently

• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

 

Education and Experience

Essential:

• 6+ years’ experience in Java development with exposure to core competencies listed

 

Advantageous Experience

• REST Web services

• JSON

• Business Process Management Tools

• Apache Camel

• Apache Webserver Configuration

• JBOSS Configuration

• CSS

• GIT

• Integrated Build Tools

• HTML 5

• Knowledge of Short Term Insurance industry

 

Working knowledge of:

• Software development within SDLC

• Unit Testing

• Data modelling and design of database structures

 

• BSc Computer Science /Information Systems degree

Formal Java qualification

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.