Training Manager at Discovery Limited

Key purpose
The vacancy is for a Training Manager within the Discovery Institute of Training, who will be responsible for leading a team of facilitators and Instructional Designers responsible for developing and conducting all in-person and virtual training solutions for various business units across Discovery Bank.

Key outputs
All work must be done accurately, comprehensively and in-line with set quality standards.

• Identify and assess the training needs across all Discovery Bank business units using various analysis methods.
• Implement effective and purposeful in-person and virtual training solutions.
• Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators and manage the development process.
• Manage each Instructional Designer’s project timelines to ensure that projects are delivered on time within planned deadlines.
• Quality review all work produced by the Instructional Designers to ensure that Instructional Design principles are followed, and quality standards are met.
• Maintain and evaluate KPI’s.
• Plan, manage and monitor the development and up-skill of all newly appointed staff.
• Continuously review and enhance the skills, knowledge, and abilities of the staff.
• Evaluate the performance of the various internal business units to ensure that training is meeting business needs and improving performance.
• Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
• Select and manage training resources, which includes management of the training calendar.
• Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
• Regular reporting based on needs, capacity, development and other analytics and data related to training.
• Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.
• Set and implement annual strategic objectives, aligned to organisational and departmental strategies and objectives.
   

Competencies

• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Advanced report writing skills

Experience

• Working experience of at least two years in a similar role is required.

The following qualifications and experience are required:

Experience

Essential/Advantageous

• Relevant Training qualification or Diploma in Human Resource Management Practices

Essential

• At least two years’ experience in the Learning and Development sector in a management position

Essential

• Highly computer literate with proficiency in MS 365 and related business and communication tools

Essential

• Experience in the banking services industry

Essential

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.