Analyst: Fraud Investigations at MTN

Mission/ Core purpose of the Job

• To provide expert assessments, analytics, monitoring and reporting on fraud investigations and forensics, within the policies, procedures and standards set for Fraud Risk Management; and to report to the manager/senior manager.  (This role increases in complexity and impact when compared to Specialist level 1)

Key Performance Areas
Strategy Implementation & Plannin

• Work with internal business stakeholders and the broader BRM team in the execution of fraud investigation plans and roadmaps, in line with the business plan
• Consider local conditions, as well as competitor activity and provide constant updated competitor, market, internal and external analysis and insights around area of specialisation
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust control framework
• Assist with the development of methods, processes and systems to enhance effectiveness and meet organisational goals

Escalations

• Timely notification of escalations to the Manager
• Resolve escalations as per defined escalation / resolution procedures

BRM Operational

• Participate and provide inputs to project status meetings
• Propose operational changes and provide associated user impact assessment

Performance

• Ensure effective execution of day to day operations and resolve operational issues
• Improve productivity and quality through leading practice initiatives
• Ensure that MTN maintains a reputable position of world class leader
• Find innovative new initiatives/processes and provides recommendations
• Identify new opportunities

Reporting

• Provide inputs to the Manager (as required) relating to progress made within the sub-division in accordance with the measurement metrics set by the organisation

Operational Delivery

• Prioritise high fraud risk assessment and investigation, ensure correct process is followed in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management
• Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner
• Participate in the planning investigation/assessments into fraud risks
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents
• Monitor the status of recommendations made from the fraud investigation report, and provide timely feedback to manager

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree

• Minimum of 3 year Degree / Diploma in Commerce/Science
• Preferred – 4 Years Bachelor of Commerce/Bachelor of Science
• Professional qualification in Fraud Risk and Investigations

Work Experience

• Minimum 3 years’ experience in fraud risk management and investigations with experience in supervising others