Job Openings at MTN

Mission/ Core purpose of the Job

• The General Manager: Digital & FinTech Consumer (GM) is responsible for overseeing MTN Group Fintech marketing and commercial propositions. The GM will contribute to the development and implementation of the MTN Group Digital and Fintech marketing strategy. He will be responsible for Digital and Fintech customer proposition management, customer value management and managing commercials with a view to improving overall profitability across Digital and Fintech services. He will support OpCos to align marketing initiatives. The GM is also responsible for working jointly with Group M&A in identifying, assessing and implementing non-organic growth opportunities for MTN Digital and Fintech. From an operational point of view the GM is responsible for Group & Opco Digital and Fintech Performance measurement & KPI’s, business performance reporting and management, Strategic data analysis, new report design. The GM is also responsible for Fintech Business cases and modelling for new initiatives, supporting the internal approval process for these initiatives.
• The GM reports to the Executive Digital and Fintech Operations.

Key Deliverables
The GM will be accountable to achieve the following objectives:

Strategy Development and Implementation

• The overall overseeing of MTN Group Digital and Fintech consumer
• Create and overseeing Digital and Fintech business propositions
• Overseeing Digital and Fintech consumer marketing
• Digital and Fintech business operational performance reporting and management
• Contribute to development and implementation of Digital and Fintech strategy
• Manage, develop and contribute to Fintech Business plans for Group and Opco Digital and Fintech. This includes the setting and managing of Digital and Fintech operational targets, review of and recommendations on Fintech budgets in conjunction with the MTN Fintech Executive, and preparation of consolidated Fintech budgets.
• Manage the Fintech quarterly forecast process, analysing the business unit forecasts, consolidating the forecasts and making recommendations

Strategic Data Analysis

• Strategic project support & tracking, Undertake the delivery of regular progress reporting, focusing on exceptions and steps to correct the exceptions
• Business cases & modelling for new initiatives and projects
• Support the internal approval process of new projects and initiatives
• Support Opco’s through modelling and business case process for new projects and initiatives
• Present Business plans and business cases

New report design

• Support and coach MTN OpCo consumer marketing leads throughout the monthly, annual reporting cycle to ensure that Group Digital and Fintech needs are met.
• Overseeing preparation and support of Digital and Fintech business cases for initiatives to grow the business
• Develop and maintain strong working relationships with the operational Digital and Fintech units
• Support Fintech head to manage the MTN Group Digital and Fintech strategy and roadmap
• Support the broader Digital and Fintech team both at Group and operational level
• Perform regional market and competitive analysis

Governance
Strategic Meetings

• Initiate and facilitate industry meetings to ensure relevant participation and provide direction and counsel to the various discussions with a bias to MTN
• Provide direction on key aspects of the marketing and customer engagement
• Evaluate areas of improvement within the Group

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact
• Resolution of issues escalated

Function Tactical

• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget

Performance

• Monitor OpCos’ oversight performance and ensure alignment with MTN global strategy and per industry best practices
• Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year tertiary degree & CIMA qualified & MBA (4 tertiary degree refer to Honours degree level.)

Experience:

• Minimum of 10 years post qualification experience in telecommunications plus 4 years Mobile Financial Services experience.
• At least 4 years’ experience at a Senior position, preferably within Mobile Financial Services
• Working knowledge of Operations relating to Mobile Financial Services, preferably across MTN’s footprint

Competencies:
Functional Knowledge:

• Proven track record of technical and specialised know-how in the FinTech operations management space
• Abreast of global and regional mindset & best practices relating to FinTech operations management
• Attitude of Innovation & thought leadership to the organisation and other stakeholders
• Emerging markets/ multi-cultural experience
• Ability to learn fast and master the trends in a relatively new FinTech industry
• Willing and flexible to travel extensively throughout the MTN footmark to provide support and training. Be required to travel to all allocated operations and required to spend extended time in those jurisdictions
• Be able to work under pressure in a fluid demanding and complex FinTech operations management environment
• Able to manage multiple assignments and agile to adapt to new challenges
• Strong written and communication skills
• Confident and assertive with a positive attitude

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Mission/ Core purpose of the Job

• To provide expert assessments, analytics, monitoring and reporting on fraud investigations and forensics, within the policies, procedures and standards set for Fraud Risk Management; and to report to the manager/senior manager.  (This role increases in complexity and impact when compared to Specialist level 1)

Key Performance Areas
Strategy Implementation & Plannin

• Work with internal business stakeholders and the broader BRM team in the execution of fraud investigation plans and roadmaps, in line with the business plan
• Consider local conditions, as well as competitor activity and provide constant updated competitor, market, internal and external analysis and insights around area of specialisation
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust control framework
• Assist with the development of methods, processes and systems to enhance effectiveness and meet organisational goals

Escalations

• Timely notification of escalations to the Manager
• Resolve escalations as per defined escalation / resolution procedures

BRM Operational

• Participate and provide inputs to project status meetings
• Propose operational changes and provide associated user impact assessment

Performance

• Ensure effective execution of day to day operations and resolve operational issues
• Improve productivity and quality through leading practice initiatives
• Ensure that MTN maintains a reputable position of world class leader
• Find innovative new initiatives/processes and provides recommendations
• Identify new opportunities

Reporting

• Provide inputs to the Manager (as required) relating to progress made within the sub-division in accordance with the measurement metrics set by the organisation

Operational Delivery

• Prioritise high fraud risk assessment and investigation, ensure correct process is followed in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management
• Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner
• Participate in the planning investigation/assessments into fraud risks
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents
• Monitor the status of recommendations made from the fraud investigation report, and provide timely feedback to manager

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree

• Minimum of 3 year Degree / Diploma in Commerce/Science
• Preferred – 4 Years Bachelor of Commerce/Bachelor of Science
• Professional qualification in Fraud Risk and Investigations

Work Experience

• Minimum 3 years’ experience in fraud risk management and investigations with experience in supervising others
   

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Mission/ Core purpose of the Job

• Responsible to lead and oversee the designing and managing of underlying data sources to allow quick and efficient data extracts to support analysis. The role is also responsible for the development of strategies, operating models (i.e. organisations & processes), roadmaps and business cases for Analytics and BI solutions.
• As part of the leadership team, the GM: FinTech & digital Business Intelligence is also responsible to contribute to MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.
• The GM: FinTech & Digital Business Intelligence reports to the Executive: FinTech & Digital CFO

Key Deliverables
The GM, FinTech & Digital Business Intelligence will be accountable to achieve the following objectives:
Strategy Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Staff Leadership and Management
• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Attract, retain and develop a high-performance team of business intelligence specialist and digital subject matter experts
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Governance

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and input in the various discussions
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review all projects initiated (internal or global)
• Review and finalise objectives, targets and budgets for Business Intelligence Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Sign-off / make decisions regarding tactical changes
• Chair tactical meetings

Performance

• Monitor performance and alignment with MTN global strategy
• Ensure alignment between other functions within the Group DigiFin team

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree (Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum of 5 years or more of Senior Management Experience
• Minimum of 3 years of experience in telecommunications, Value Added Services, digital content, media, FinTech and/or applications
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Deep understanding of the digital and FinTech and industry related best practices
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus

Competencies:
Functional Knowledge:

• Proficiency in working with Python, SAS or R / Scala for data clean up and advanced data analytics
• Knowledge on Deep Learning and its applications.
• Strong analytical skills with ability to automate reports using standard enterprise BI tools like Tableau, Power BI, D3, SQL Server Reporting Services
• Working knowledge in Hadoop, Apache Spark and related Big Data technologies
• Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL
• Ability to design, deploy and maintain machine learning and predictive model for different business use cases

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Mission/ Core purpose of the Job

• The General Manager: CFO MFS (GM) is responsible for overseeing MTN Group Fintech finance. The GM will contribute to the development and implementation of the MTN Group Fintech strategy. From a Fintech strategy point of view the GM is responsible for Fintech business set up transformation, Float Economies, Business Planning for Fintech Group & MTN Opco’s. The GM is also responsible Strategic project support & tracking. The GM is also responsible for working jointly with Group M&A in identifying, assessing and implementing non organic growth opportunities for MTN Fintech. From an operational point of view the GM is responsible for Group & Opco Fintech Performance measurement & KPI’s, Fintech business performance reporting and management, Strategic data analysis, new report design & Fintech project funding. The GM is also responsible for Fintech Business cases & modelling for new initiatives and projects & supporting the internal approval process for the new projects and initiatives.

Mission/ Core purpose of the Job

• The General Manager: CFO MFS (GM) is responsible for overseeing MTN Group Fintech finance. The GM will contribute to the development and implementation of the MTN Group Fintech strategy. From a Fintech strategy point of view the GM is responsible for Fintech business set up transformation, Float Economies, Business Planning for Fintech Group & MTN Opco’s. The GM is also responsible Strategic project support & tracking. The GM is also responsible for working jointly with Group M&A in identifying, assessing and implementing non organic growth opportunities for MTN Fintech. From an operational point of view the GM is responsible for Group & Opco Fintech Performance measurement & KPI’s, Fintech business performance reporting and management, Strategic data analysis, new report design & Fintech project funding. The GM is also responsible for Fintech Business cases & modelling for new initiatives and projects & supporting the internal approval process for the new projects and initiatives.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree (B.Sc. Accounting or a related discipline)
• MBA or Masters (advantageous)
• Professional qualification – CA/ACCA etc

Experience:

• Minimum of 5 years or more of Senior Management Experience and as a direct report to the CFO of a reputable company ( Telecom company would be advantageous)
• Working knowledge of Operations relating to Mobile Financial Services, preferably across MTN’s footprint
• Experience in managing Finance and Administration departments
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus

Competencies:
Functional Knowledge:

• Proven track record of technical and specialised know-how in the FinTech operations management space
• Abreast of global and regional mindset & best practices relating to FinTech operations management
• Attitude of Innovation & thought leadership to the organisation and other stakeholders
• Emerging markets/ multi-cultural experience
• Ability to learn fast and master the trends in a relatively new FinTech industry
• Willing and flexible to travel extensively throughout the MTN footmark to provide support and training. Be required to travel to all allocated operations and required to spend extended time in those jurisdictions
• Be able to work under pressure in a fluid demanding and complex FinTech operations management environment
• Able to manage multiple assignments and agile to adapt to new challenges
• Strong written and communication skills
• Confident and assertive with a positive attitude

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Mission/ Core purpose of the Job

• Responsible to lead and develop the Digital Channels function in MTN and manage all Digital Channels i.e. direct, online, mobile & social. Will be responsible to support cross-BU convergent channels roadmap definition, execution and performance. This role is pivotal in the overall digital transformation of the company covering fintech and digital consumer facing channels, e-commerce, and capitalize on the efficiencies from this digital evolution.
• The role will oversee the development and evolution of the different digital interfaces and presences on different platforms and for both Digital and Fintech products, partners and customers ecosystem. This is including the following and can be expended.

Fintech Consumers:

• Mobile App(android,ios,pwa,web): Momo.mtn.com(opco),Momo.mtn.com/market(opco), MoMo (opco)
• Social Media: Whatsapp(transaction and support bot), Ayoba(transaction Integration), Fb/Inst(promotion)
• USSD & SMS: OPCO specific SC

Fintech Business:

• Mobile App(android,ios,pwa,web): Momo.mtn.com/4business(opco), Momo.mtn.com/4business/market(opco), MoMo4businessApp(opco)
• Social Media:Ayoba support channel, Twitter information and support, Fb/Inst(promotion)
• USSD & SMS: OPCO specific SC

Fintech Agents:

• Mobile App(android,ios,pwa,web): Momo.mtn.com/agents(opco, MoMoAgentApp(opco)
• Social Media:Ayoba support channel
• USSD & SMS: OPCO specific SC

Fintech Corporate Presence:

• Mobile App(android,ios,pwa,web): Momo.mtn.com
• Social Media: Twitter & LinkedIn information and support
• USSD & SMS: NA

Digital customers:

• Mobile App(android,ios,pwa,web): MyMTN(opco), MoMoapp(opco)
• Social Media:Ayoba(transaction integration)
• USSD & SMS: OPCO specific SC
• The position will also oversee the constant improvement of both user interface and experience across the different platform and product.
• The role will be responsible to coordinate and drive digital acquisition initiatives for both digital and Fintech services.
• As part of the leadership team, the GM is also responsible to contribute to MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.
• The GM: Digital Channels reports to the Executive Group Digital and Fintech Business Development Officer and is supported by Senior Managers, managers and suppliers.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Performance Indicators

• MAU on the different Apps as per business plan
• Customer App rating
• Roll out of latest versions across the footprint

Key Deliverables
The GM, Digital Channels will be accountable to achieve the following objectives:

Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Build and manage a high-performance team of Digital Channel managers and subject matter experts in the areas of Digital Channel management and development
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance
Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and input in the various discussions
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree (Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum of 5 years or more of Senior Management Experience
• Minimum of 3 years of experience in telecommunications, digital marketing, eCommerce sales, digital product management, content, media and/or applications.
• Hands on experience in managing, leading and implementing innovative digital products and initiatives
• Deep understanding of the digital ecosystem, players, business models and industry related best practices
• Experience in Digital Channel development and management is advantageous
• Experience with SEO/SEM to drive business results
• Experience in ecommerce and electronic payment business is advantageous.
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Strong analytical skills and data-driven thinking
• ‪Experience with Google Analytics or equivalent‬ ‬‬‬is advantageous ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French is a plus

Competencies:

Functional Knowledge:

• Digital Channel Development and Management
• Value Added Services
• Digital content, media and/or applications
• Digital marketing
• Digital product management
• Fintech
• E-commerce

Skills

Business Acumen
Analytics and Interpretation
Strategic Thinking
Organizational Agility
Digital mind-set
Dealing with ambiguity and complexity
Decision Making
Conflict Management
Negotiation
Financial and Numeri

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Mission/ Core purpose of the Job

• The Executive Digital and Fintech Business Development is responsible for defining the overall strategy for growing MTN Group Digital and Fintech business, ecosystem, customers, usages and revenues within MTN footprint and to ensure MTN remain a leader in the continent in the Fintech and Digital spaces.
• The role is also responsible for identifying and seizing business and expansion opportunities within the Fintech and Digital spaces. The position is responsible for defining and implementing new products as well as managing the continuous improvement, expansion and growth of MTN advance Digital and Fintech products with a profit and loss responsibility for multiple business verticals (Payment, Financial services, e-commerce, Digital Apps etc..) through different segments (consumers, merchants, businesses) within MTN Fintech and Digital Footprint.
• The position also oversees the development, implementation and growth of MTN Digital and Fintech digital channels. The role is also responsible for developing, executing and managing strategic MTN Digital and Fintech global partnerships (technology suppliers, global key product partners, international developing agencies, competitors and industry bodies, regulators).
• The Executive Digital and Fintech Business Development reports to the Group Chief Digital and Fintech Officer and is supported by General Managers

Key Deliverables
The Executive will be accountable to achieve the following objectives:

Strategy Development and Implementation

• In line with MTN Group vision, analyse the MTN markets context, MTN Digital and Fintech and MTN OPCOs contexts, competitive contexts, technology and industry trends to define a comprehensive, ambitious, practical and implementable Digital and Fintech strategy for MTN Group, the strategy must cover the vision, budget, key performance indicators, organization evolution, technology organization and roadmap, product and ecosystem roadmap, organic and non-organic growth, Merger and acquisition strategy as well as an implementation roadmap
• Ensure effective implementation of the strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners and products to the OpCos
• Identify and assess new opportunities for MTN in the Digital and FinTech space, define and implement MTN Fintech Product roadmap
• Provide strategic guidance and support to MTN Digital and FinTech companies and properties
• Provide continuous 360 and strategic support to MTN Digital and Fintech OPCOs on all aspect of their Digital and Fintech business
• Oversee the continuous evolution of MTN Digital and Fintech technology and operational model to support MTN Digital and Fintech strategy implementation
• Oversee the development, implementation, growth and continuous improvement of MTN Digital and Fintech digital interfaces

Fintech M&A Program support

• Participate in identifying and assessing non-organic business growth opportunities for MTN in the Digital and FinTech space
• Support the M&A department to handle opportunity assessment and due diligence
• Execute non-organic Digital and Fintech business growth
• Develop, implement and grow MTN Fintech Product and services

Lead and coordinate the demand management process for Digital and Fintech

• Manage the relation and the execution of MTN Group Digital and Fintech strategy with key strategic suppliers and partners
• Identify, develop and implement successfully new Digital and Fintech product and services across MTN Footprint
• Lead MTN Digital and Fintech innovations
• Deliver a comprehensive commercial and technology framework and support MTN OPCOs to implement Digital and Fintech product and service roadmap
• Identify key opportunities to improve the current Digital and Fintech operations in all aspects of their business, engage and work with OPCO leadership teams to implement improvements
• Identify, execute and implement key partnerships to expend MTN Product and service offering, increase usages and revenues across MTN Footprint
• Implement, manage and grow usages, revenues for MTN Fintech advance services (Remittance, Saving and Lending, API, Transport and other strategic verticals, Payment and Marketplace)

Operational Delivery

Product and Services

• Define and execute MTN Fintech product roadmap at both Group Level & OPCO level
• Define and execute MTN Digital and Fintech digital interfaces at both Group Level & OPCO level
• Deliver a comprehensive commercial, products, technology, value propositions and operational framework for fintech product and services
• Support MTN OPCOs to implement MTN Digital and Fintech product and service roadmap
• Support MTN OPCOs to implement MTN Digital and Fintech strategy
• Continuous business performance improvement and growth of Digital and Fintech products and services
• Identify and implement new Digital and Fintech business verticals, products and services

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree coupled with MBA or Masters

Experience:

• Minimum 10 years of significant experience in Fintech in emerging markets
• Understanding and relevant experience in developing and managing platform and or digital businesses
• Significant experiences in driving innovation, change and new business development within a multinational
• Relevant senior management experience with a regional or global organization
• Successful track record in implementing Digital and FinTech services in emerging markets
• Experience in working in a multicultural and changing environments
• Significant experience in developing, launching and growing digital services
• Experience in leading cross-functional teams
• Telecommunications industry experience
• Global mindset to digital disruption
• Track record in Leading cross functional teams
• Fluent in English (fluent in French is a plus)
• Flexibility to travel within Africa and Middle East

Competencies:

Functional Knowledge:

• Understanding of emerging markets advantageous and opportunities
• Understanding of mobile/digital financial services, Fintech, banking, microfinance, payment and remittance businesses
• Financial / Numeracy and capable of developing business case as well as new business/commercial model
• Telecommunication and financial service environment in emerging market
• Local and global markets (including market trends in Digital and Fintech)
• Market research
• Banking and technology regulations
• Understanding of the MTN operating model
• Understanding of technology
• Change management and organization development

Skills

Analytics/data interpretation

• Continuous improvement
• Numerical
• Relationship
• Scanning
• Can-do

Behavioural Qualities

• Customer centricity
• Strategy formulators
• Decisive problem solver
• Culture and change champion

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Mission/ Core purpose of the Job

• The Executive Digital and Fintech Operations is responsible for defining the overall commercial, distribution and marketing strategy for growing Digital and Fintech customers, revenues and usage within MTN Group as well as for implementing the different Fintech projects in the operations. The Executive Digital and Fintech Operations will support and work jointly with VP offices to implement the Digital and Fintech strategy in MTN operating companies.
• The Executive Digital and Fintech Operations reports to the Group Chief Digital and Fintech Officer and is supported by General Managers

Key Deliverables
The Executive will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead the development and support implementation of the Digital and Fintech distribution strategy
• Lead the development and support implementation of the Digital and Fintech marketing strategy
• Lead the development and support implementation of the Digital and Fintech commercial strategy
• Engage with OpCos to support the development and formulation of their Digital and Fintech distribution and marketing animation strategies in line with the overarching business goals
• Ensure effective implementation of the Digital and Fintech distribution and marketing strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners and products to the OpCos

Staff Leadership and Management

• Build and manage a high performing team through leadership, role clarity, training and career development
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Encourage knowledge transfer

Develop and deliver MTN Digital and Fintech Product and service roadmap

• Identify and develop Digital and Fintech distribution roadmap, ensure the commercial and technology framework is delivered to facilitate implementation
• Identify and develop Digital and Fintech marketing animation roadmap by leveraging on the convergence capabilities of our platforms, ensure the commercial and technology framework is delivered to facilitate implementation

Projects implementation

• Ensure the correct and timely deployment of Digital and Fintech P&S roadmap in the operations
• Ensure the correct deployment of all partnerships in the operations
• Lead implementation of new OpCos

Operational Delivery

Strategy

• Define the distribution and marketing strategy at Group Level & OPCO level
• Develop distribution and marketing packages for the OPCOs
• Define Digital and Fintech commercial strategy and support its implementation across OpCos

Project management

• Deploy the packages from P&S team into the Opcos
• Set up reporting on digital and fintech projects implementation within the Opcos

Customer experience

• Ensure consistent experience across OPCOs on P&S
• Ensure consistent experience across OPCOs in face to face customer interaction
• Ensure consistent communication & perception around Digital and Fintech services across OPCOs
• Roll out digital experience of Digital and Fintech

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree (Bachelors of science, Computer Science,
• Engineering or related field) coupled with MBA or Masters

Experience:

• Minimum 10 years of significant experience in telco-business management roles
• Minimum of 6 years of relevant experience in the Financial Services environment
• Minimum of 4 years of experience in senior management role (GM)
• Significant experience in leading distribution and marketing animation
• Relevant senior management experience with a regional or global organization
• Significant experience in budgeting, planning and forecasting
• Significant experience in leading multinational project management
• Experience in working in a multicultural and changing environments
• Experience in leading cross-functional teams
• Fluent in English (fluent in French is a plus)
• Telecommunications industry experience
• Global mindset to digital disruption
• Multi-country operations oversight experience
• Leadership of cross functional teams
• Flexibility to travel within Africa and Middle East

Competencies:
Functional Knowledge:

• Understanding of emerging markets advantageous and opportunities
• Understanding of Digital and Fintech, distribution, marketing
• Business/commercial model
• Telecommunication or Banking business environment in emerging market
• Local and global markets (including market trends in the digital and FinTech space)
• Market research
• Understanding of the regulation environment
• Understanding of the MTN operating model

Skills

• Project management
• Continuous improvement
• Numerical
• Analytical
• Dealing with ambiguity and complexity
• Delegation skills
• Negotiation skills
• Conflict management
• Relationship
• Scanning skills
• Business acumen
• Complex change management