General Manager: FinTech & Digital Business Intelligence at MTN

Mission/ Core purpose of the Job

• Responsible to lead and oversee the designing and managing of underlying data sources to allow quick and efficient data extracts to support analysis. The role is also responsible for the development of strategies, operating models (i.e. organisations & processes), roadmaps and business cases for Analytics and BI solutions.
• As part of the leadership team, the GM: FinTech & digital Business Intelligence is also responsible to contribute to MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.
• The GM: FinTech & Digital Business Intelligence reports to the Executive: FinTech & Digital CFO

Key Deliverables
The GM, FinTech & Digital Business Intelligence will be accountable to achieve the following objectives:
Strategy Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Staff Leadership and Management
• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Attract, retain and develop a high-performance team of business intelligence specialist and digital subject matter experts
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Governance

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and input in the various discussions
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review all projects initiated (internal or global)
• Review and finalise objectives, targets and budgets for Business Intelligence Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Sign-off / make decisions regarding tactical changes
• Chair tactical meetings

Performance

• Monitor performance and alignment with MTN global strategy
• Ensure alignment between other functions within the Group DigiFin team

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree (Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum of 5 years or more of Senior Management Experience
• Minimum of 3 years of experience in telecommunications, Value Added Services, digital content, media, FinTech and/or applications
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Deep understanding of the digital and FinTech and industry related best practices
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus

Competencies:
Functional Knowledge:

• Proficiency in working with Python, SAS or R / Scala for data clean up and advanced data analytics
• Knowledge on Deep Learning and its applications.
• Strong analytical skills with ability to automate reports using standard enterprise BI tools like Tableau, Power BI, D3, SQL Server Reporting Services
• Working knowledge in Hadoop, Apache Spark and related Big Data technologies
• Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL
• Ability to design, deploy and maintain machine learning and predictive model for different business use cases