General Manager: Digital & FinTech Consumer at MTN

Mission/ Core purpose of the Job

• The General Manager: Digital & FinTech Consumer (GM) is responsible for overseeing MTN Group Fintech marketing and commercial propositions. The GM will contribute to the development and implementation of the MTN Group Digital and Fintech marketing strategy. He will be responsible for Digital and Fintech customer proposition management, customer value management and managing commercials with a view to improving overall profitability across Digital and Fintech services. He will support OpCos to align marketing initiatives. The GM is also responsible for working jointly with Group M&A in identifying, assessing and implementing non-organic growth opportunities for MTN Digital and Fintech. From an operational point of view the GM is responsible for Group & Opco Digital and Fintech Performance measurement & KPI’s, business performance reporting and management, Strategic data analysis, new report design. The GM is also responsible for Fintech Business cases and modelling for new initiatives, supporting the internal approval process for these initiatives.
• The GM reports to the Executive Digital and Fintech Operations.

Key Deliverables
The GM will be accountable to achieve the following objectives:

Strategy Development and Implementation

• The overall overseeing of MTN Group Digital and Fintech consumer
• Create and overseeing Digital and Fintech business propositions
• Overseeing Digital and Fintech consumer marketing
• Digital and Fintech business operational performance reporting and management
• Contribute to development and implementation of Digital and Fintech strategy
• Manage, develop and contribute to Fintech Business plans for Group and Opco Digital and Fintech. This includes the setting and managing of Digital and Fintech operational targets, review of and recommendations on Fintech budgets in conjunction with the MTN Fintech Executive, and preparation of consolidated Fintech budgets.
• Manage the Fintech quarterly forecast process, analysing the business unit forecasts, consolidating the forecasts and making recommendations

Strategic Data Analysis

• Strategic project support & tracking, Undertake the delivery of regular progress reporting, focusing on exceptions and steps to correct the exceptions
• Business cases & modelling for new initiatives and projects
• Support the internal approval process of new projects and initiatives
• Support Opco’s through modelling and business case process for new projects and initiatives
• Present Business plans and business cases

New report design

• Support and coach MTN OpCo consumer marketing leads throughout the monthly, annual reporting cycle to ensure that Group Digital and Fintech needs are met.
• Overseeing preparation and support of Digital and Fintech business cases for initiatives to grow the business
• Develop and maintain strong working relationships with the operational Digital and Fintech units
• Support Fintech head to manage the MTN Group Digital and Fintech strategy and roadmap
• Support the broader Digital and Fintech team both at Group and operational level
• Perform regional market and competitive analysis

Governance
Strategic Meetings

• Initiate and facilitate industry meetings to ensure relevant participation and provide direction and counsel to the various discussions with a bias to MTN
• Provide direction on key aspects of the marketing and customer engagement
• Evaluate areas of improvement within the Group

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact
• Resolution of issues escalated

Function Tactical

• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget

Performance

• Monitor OpCos’ oversight performance and ensure alignment with MTN global strategy and per industry best practices
• Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year tertiary degree & CIMA qualified & MBA (4 tertiary degree refer to Honours degree level.)

Experience:

• Minimum of 10 years post qualification experience in telecommunications plus 4 years Mobile Financial Services experience.
• At least 4 years’ experience at a Senior position, preferably within Mobile Financial Services
• Working knowledge of Operations relating to Mobile Financial Services, preferably across MTN’s footprint

Competencies:
Functional Knowledge:

• Proven track record of technical and specialised know-how in the FinTech operations management space
• Abreast of global and regional mindset & best practices relating to FinTech operations management
• Attitude of Innovation & thought leadership to the organisation and other stakeholders
• Emerging markets/ multi-cultural experience
• Ability to learn fast and master the trends in a relatively new FinTech industry
• Willing and flexible to travel extensively throughout the MTN footmark to provide support and training. Be required to travel to all allocated operations and required to spend extended time in those jurisdictions
• Be able to work under pressure in a fluid demanding and complex FinTech operations management environment
• Able to manage multiple assignments and agile to adapt to new challenges
• Strong written and communication skills
• Confident and assertive with a positive attitude