Executive : Digital and Fintech Operations at MTN

Mission/ Core purpose of the Job

• The Executive Digital and Fintech Operations is responsible for defining the overall commercial, distribution and marketing strategy for growing Digital and Fintech customers, revenues and usage within MTN Group as well as for implementing the different Fintech projects in the operations. The Executive Digital and Fintech Operations will support and work jointly with VP offices to implement the Digital and Fintech strategy in MTN operating companies.
• The Executive Digital and Fintech Operations reports to the Group Chief Digital and Fintech Officer and is supported by General Managers

Key Deliverables
The Executive will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead the development and support implementation of the Digital and Fintech distribution strategy
• Lead the development and support implementation of the Digital and Fintech marketing strategy
• Lead the development and support implementation of the Digital and Fintech commercial strategy
• Engage with OpCos to support the development and formulation of their Digital and Fintech distribution and marketing animation strategies in line with the overarching business goals
• Ensure effective implementation of the Digital and Fintech distribution and marketing strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners and products to the OpCos

Staff Leadership and Management

• Build and manage a high performing team through leadership, role clarity, training and career development
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Encourage knowledge transfer

Develop and deliver MTN Digital and Fintech Product and service roadmap

• Identify and develop Digital and Fintech distribution roadmap, ensure the commercial and technology framework is delivered to facilitate implementation
• Identify and develop Digital and Fintech marketing animation roadmap by leveraging on the convergence capabilities of our platforms, ensure the commercial and technology framework is delivered to facilitate implementation

Projects implementation

• Ensure the correct and timely deployment of Digital and Fintech P&S roadmap in the operations
• Ensure the correct deployment of all partnerships in the operations
• Lead implementation of new OpCos

Operational Delivery

Strategy

• Define the distribution and marketing strategy at Group Level & OPCO level
• Develop distribution and marketing packages for the OPCOs
• Define Digital and Fintech commercial strategy and support its implementation across OpCos

Project management

• Deploy the packages from P&S team into the Opcos
• Set up reporting on digital and fintech projects implementation within the Opcos

Customer experience

• Ensure consistent experience across OPCOs on P&S
• Ensure consistent experience across OPCOs in face to face customer interaction
• Ensure consistent communication & perception around Digital and Fintech services across OPCOs
• Roll out digital experience of Digital and Fintech

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree (Bachelors of science, Computer Science,
• Engineering or related field) coupled with MBA or Masters

Experience:

• Minimum 10 years of significant experience in telco-business management roles
• Minimum of 6 years of relevant experience in the Financial Services environment
• Minimum of 4 years of experience in senior management role (GM)
• Significant experience in leading distribution and marketing animation
• Relevant senior management experience with a regional or global organization
• Significant experience in budgeting, planning and forecasting
• Significant experience in leading multinational project management
• Experience in working in a multicultural and changing environments
• Experience in leading cross-functional teams
• Fluent in English (fluent in French is a plus)
• Telecommunications industry experience
• Global mindset to digital disruption
• Multi-country operations oversight experience
• Leadership of cross functional teams
• Flexibility to travel within Africa and Middle East

Competencies:
Functional Knowledge:

• Understanding of emerging markets advantageous and opportunities
• Understanding of Digital and Fintech, distribution, marketing
• Business/commercial model
• Telecommunication or Banking business environment in emerging market
• Local and global markets (including market trends in the digital and FinTech space)
• Market research
• Understanding of the regulation environment
• Understanding of the MTN operating model

Skills

• Project management
• Continuous improvement
• Numerical
• Analytical
• Dealing with ambiguity and complexity
• Delegation skills
• Negotiation skills
• Conflict management
• Relationship
• Scanning skills
• Business acumen
• Complex change management