Analyst: Segment Performance – SME Micro at MTN

Mission/ Core purpose of the Job

• The Analyst: Segment Performance – Micro (SOHO and Start-Up) is the driver of the segment strategy (Micro (SOHO and Start-Up) and is accountable for the execution of Group Enterprise SME ( Micro (SOHO and Start-Up) Initiatives across the MTN footprint, working under the direction of the Senior Manager: SME Segment Excellence & Performance . To drive growth in the SME ( Micro (SOHO and Start-Up) segment, the Analyst: Segment Performance – Micro (SOHO and Start-Up) is responsible for driving standards and operational processes in line with MTN philosophy and drive sales efficiency and effectiveness in overall support of the market opportunity that lies in this part of the SME segment. Further, the Analyst under the direction from the SM: Commercial Performance Management (SME) is also responsible for collaborating with other SMs in the Value Proposition team to leverage the best practices and develop Value Propositions that address market requirements for improved performance in the segments and also track key operational metrics that drive sales such as, Maturity of sales teams in markets, execution of sales academy, CVM execution, CSAT and NPS health.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The SME segment is one of the most critical segment for Enterprise Business and requires a transformational program with the aim of significantly growing MTN’s share in the SME market through a targeted market value proposition and customer centric model that meets our customer needs.The SM Segment Excellence and Performance will be accountable for the overall performance of the Segment, however, the Analyst: Segment Performance – Micro (SOHO and Start-Up) will work alongside them to achieve the following objectives:

• Design and roll out strategies and frameworks for the Opcos based on best practices and key macro and micro trends for the SME Micro (SOHO and Start-Up) segment of the Enterprise business
• Support the long-term strategic view for the SME Micro (SOHO and Start-Up) segment by anticipating key market trends and customer needs
•  Support the development of the implementation plan for rolling out the Segment strategy and execute the Group Enterprise Initiatives across Opcos
• Support in setting up standards and operational processes key to driving growth
• Assess market demand through market insights and collaborate with the Value Propositions in developing VPs that address market requirements for improved performance in the SME Micro (SOHO and Start-Up) segment
• Responsible for driving the commercial performance, forecasting & achievement of key market, customer & financial KPIs of across the SME Micro (SOHO and Start-Up) segment
• Drive sustainable growth and build market share for the SME Micro (SOHO and Start-Up) segment by developing the commercial plans, building performance efficiency and delivery of trading and P&L optimization initiatives
• Develop deep insight & understanding of the macro environment for SME Micro (SOHO and Start-Up) segment customers & the competitive landscape to devise the annual customer & financial detailed budget for the SME segment in collaboration with the Finance Partner
• Support the monitoring & tracking of commercial performance against the annual budget plan
• Tracking key operational metrics that drive sales such as, Maturity of sales teams in markets, execution of sales academy, CVM execution, CSAT and NPS health
• Diagnose performance issues as they arise and report these to the SM Segment Excellence and Performance
• Support the design and implement the Sales and Marketing playbooks to drive business performance across all Opcos alongside the SM: Segment Excellence and Performance

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 3-year degree in Business, Management or Equivalent
• Postgraduate (Advantageous)

Experience:

• At least 2-5 years relevant experience with minimum of 12 year in experience in Africa
• Experience in Opco support or managing multiple stakeholders
• Experience in developing and deploying project best practices, policies, procedures, and processes
• Strong knowledge of B2B in Telco and ICT
• Analytical and numerical, looking at business metrics that push the needle
• Problem Solver, Analytical and Insights driven; team player,