Job Openings at MTN

Mission/ Core purpose of the Job

• The Analyst: Segment Performance – Micro (SOHO and Start-Up) is the driver of the segment strategy (Micro (SOHO and Start-Up) and is accountable for the execution of Group Enterprise SME ( Micro (SOHO and Start-Up) Initiatives across the MTN footprint, working under the direction of the Senior Manager: SME Segment Excellence & Performance . To drive growth in the SME ( Micro (SOHO and Start-Up) segment, the Analyst: Segment Performance – Micro (SOHO and Start-Up) is responsible for driving standards and operational processes in line with MTN philosophy and drive sales efficiency and effectiveness in overall support of the market opportunity that lies in this part of the SME segment. Further, the Analyst under the direction from the SM: Commercial Performance Management (SME) is also responsible for collaborating with other SMs in the Value Proposition team to leverage the best practices and develop Value Propositions that address market requirements for improved performance in the segments and also track key operational metrics that drive sales such as, Maturity of sales teams in markets, execution of sales academy, CVM execution, CSAT and NPS health.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The SME segment is one of the most critical segment for Enterprise Business and requires a transformational program with the aim of significantly growing MTN’s share in the SME market through a targeted market value proposition and customer centric model that meets our customer needs.The SM Segment Excellence and Performance will be accountable for the overall performance of the Segment, however, the Analyst: Segment Performance – Micro (SOHO and Start-Up) will work alongside them to achieve the following objectives:

• Design and roll out strategies and frameworks for the Opcos based on best practices and key macro and micro trends for the SME Micro (SOHO and Start-Up) segment of the Enterprise business
• Support the long-term strategic view for the SME Micro (SOHO and Start-Up) segment by anticipating key market trends and customer needs
•  Support the development of the implementation plan for rolling out the Segment strategy and execute the Group Enterprise Initiatives across Opcos
• Support in setting up standards and operational processes key to driving growth
• Assess market demand through market insights and collaborate with the Value Propositions in developing VPs that address market requirements for improved performance in the SME Micro (SOHO and Start-Up) segment
• Responsible for driving the commercial performance, forecasting & achievement of key market, customer & financial KPIs of across the SME Micro (SOHO and Start-Up) segment
• Drive sustainable growth and build market share for the SME Micro (SOHO and Start-Up) segment by developing the commercial plans, building performance efficiency and delivery of trading and P&L optimization initiatives
• Develop deep insight & understanding of the macro environment for SME Micro (SOHO and Start-Up) segment customers & the competitive landscape to devise the annual customer & financial detailed budget for the SME segment in collaboration with the Finance Partner
• Support the monitoring & tracking of commercial performance against the annual budget plan
• Tracking key operational metrics that drive sales such as, Maturity of sales teams in markets, execution of sales academy, CVM execution, CSAT and NPS health
• Diagnose performance issues as they arise and report these to the SM Segment Excellence and Performance
• Support the design and implement the Sales and Marketing playbooks to drive business performance across all Opcos alongside the SM: Segment Excellence and Performance

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 3-year degree in Business, Management or Equivalent
• Postgraduate (Advantageous)

Experience:

• At least 2-5 years relevant experience with minimum of 12 year in experience in Africa
• Experience in Opco support or managing multiple stakeholders
• Experience in developing and deploying project best practices, policies, procedures, and processes
• Strong knowledge of B2B in Telco and ICT
• Analytical and numerical, looking at business metrics that push the needle
• Problem Solver, Analytical and Insights driven; team player,

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Mission/ Core purpose of the Job

• The MNC Business Operations Manager role will primarily assist the GM MNCs in the execution of the
• MNC Strategy and the coordination of its implementation in the day to day ways of working. The role will also provide steering to the Consultant: Sales Support in hers/his activity of supporting the GAM structure in the execution of their duties to ensure optimal and maximum performance, as well as the Local Account

Managers in the Opcos.

• The role will be highly hands-on in ensuring the MNC accounts achieve the desired growth, by providing tactical and strategic support to the GAMs, LAMs and assisting in the interactions between the MNC structure and all other inside the Group and OpCos organizations.
• Other direct responsibilities of the role revolve around the direct support of the GM MNCs in daily and ongoing activities, projects and programs, aimed at maximizing the impact of the Organization and the revenues derived from the elevated MNCs. The person will work integrally with Intelligence & Operations at Group and Sales Ops in the Opcos, Group Finance and other functions. In addition, the role will assist in driving strategic initiatives, compiling pipeline, forecast and other summary reports.

Together with the Consultant: Sales Support, the main responsibilities are aligned to the main strategic pillars of the MNC organization, are named below and described in detail in section 3:

• Planning and Organisation
• Performance Reporting
• MNC Success enforcer
• Customer Journey Success management
• Pipeline and Forecast Management
• Customer and Market Intelligence

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The MNC segment is poised to grow aggressively and become a key revenue generating for MTN as a Group. It is therefore imperative for the success of Enterprise Business to ensure they operate in a structured manner following the MNC_LE Playbook and ensure the MNCs provide a seamless and enhanced customer
• experience to our clients, with the best in class array of product and services. The MNC Business Operations
• Manager is critical in the success delivery of this model and as such, will be accountable to achieve the following objectives:

Planning and Organising

• Enable the GM: MNC to balance his/her responsibilities and maximize his/her effectiveness, by supporting the operations of the MNC Business
• Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of GM:MNC involvement
• Ensuring appropriate communication between the GM:MNC and internal and external stakeholders
• Prepares and drafts critical correspondence, presentations, reports and spreadsheets with attention to detail
• Assist and support on a need basis in the provision of input and review materials, presentations and communications

Performance Reporting

• Together with the Consultant: Sales Support drives the Annual, Quarterly, Monthly and Weekly reporting on activities of GAMs to various business stakeholders (including but not limited to theGAMs, GM MNC, GM GEBU, Opco LE forums, etc…)
• Steers and advices the Consultant: Sales Support on the quality and coordination of the sales reporting activities and cadence to business standards across the GAM Structure
• Collates and presents (when required) focused dashboards, related to sales practices and to revenue and cost recognition across Opcos
• Acts as the gatekeeper for enforcing accuracy in reporting regarding data integrity and quality, provides insights to business on data anomalies

MNC Success enforcer

• Enable the GM MNC to balance his responsibilities and maximize his effectiveness
• Supports the GM MNC in holding the MNC and connected teams members accountable to timelines and commitments
• Establishes the GM MNC office as a Centre of Excellence for driving MNCs performance, operating at the forefront of strategic leadership and decision making
• Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of GM MNC involvement
• Request information and actions on behalf of the GM MNC and ensure that these requests are fulfilled efficiently and effectivelySupports the preparation and drafting of critical correspondence, presentations, reports and spreadsheets with attention to detail
• Assist and support on a need basis in the provision of input and review materials, presentations and communications
• Provides support, strategic guidance and analytical support for the rest of the MNC organization,including but not limited to the GAM community
• Alongside the Consultant: Sales Support, ensures the quality in the delivery of External Marketing engagements aimed at Customers and any other external stakeholders
• Responsible and accountable for regular tracking and status updates on the implementation of MNC strategic initiatives within the MNC team
• Conducts regular in country visits to the EBUs and provides assistance where needed / after current restrictions
• Ensure the sales team is aware of and trained on the MTN product portfolio, sales promotions and sales communications
• Custodian of MNC CSAT Program – driving CSAT/NPS improvement program for all MNC accounts alongside GAMs. Providing feedback and engaging rest of organisation to ensure

Customer Journey Success management

• Steers the Consultant: Sales Support in the periodical checks of the Account mappings, identifies bottlenecks and addresses the issues with his Manager and follows-up with the respective organization (GTES, Billing, Legal, Finance, etc)
• Alongside the Consultant: Sales Support, assists the GAM Structure in the Bid Processes (documentation, structure, coherence and exhaustiveness)

Job Requirements (Education, Experience and Competencies)
Education:

Minimum 3-year degree in Business, Management or related degree
Experience:

• At least 2-5 years relevant sales operations management or project management experience , with experience in Africa operations.
• Experience in developing and deploying project best practices, policies, procedures, and processes
• Knowledge of sales best practices including pipeline management sales
• Experience in financial and executive reporting
• Proven track record of execution and managing competing tasks and demands
• Experience in the telecommunication industry, advantageous
• Experience with supporting big and multinational accounts advantageous

Competencies:

• Strong work ethic, Finisher-Completer, Self-Starter
• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting
• Get it done,
• Communication, Innovative, Agile, Accountable
• Regional and international travel

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Mission/ Core purpose of the Job

• The Manager: Program Management is responsible to execute and implement on the multiple projects involving cross-functional teams, including MTN Opco’s to ensure the optimal running of Group Enterprise. Coordinating with the Opcos, Executive and rest of GEBU managers as well as other functions, the manager will drive the implementation and overall performance consolidation and reporting for the various stakeholders, ensuring the GEBU message is consistent across the board. The Manager will use all the various forums and interlocks to provide insightful insights to the various units and Opcos to ensure transparency and accountability is met at the highest level. As the custodian on the Maturity Models and Blueprints, the Manager, will develop and monitor the various governance processes for best practice sharing and work standards. They will also be responsible to ensure the development of the Dashboard that helps to drive facilitate this knowledge sharing, particularly to the Opcos, but also within the different Manco teams. The role will also provide industry benchmarking and trends to ensure continuous alignment and staying abreast of the latest best practices, policy and continuous improvement across the teams.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Program Management will be accountable to achieve the following objectives:

• Custodian of GEBU Ways of Working – holder of this Policy and ensures frameworks and structures are developed to create this cohesive approach of working
• Leads and ensures the execution of all GEBU priorities throughout the company and across all OpCos (e.g., Enterprise Maturity Index, MNC 2.0, CoE interlock)
• Responsible for the effective implementation of the EBU Frameworks, Maturity Models and Blueprints, by means of providing direction, structure, models, plans and roadmaps and ensure cross functional alignment and proper understanding of the frameworks.
• Establish and maintain a “Best Practice DIGITAL Hub” for GEBU and effectively manage all related information sharing, best practice communication, thematic reviews and ‘lessons learned’ specific reviews of methodology, process or execution to avoid or mitigate a risk
• Support the annual Growth Planning Cycle – ensuring interlock with various functions and units for uniformity
• Provide reports on a periodic basis to Senior Management relating to progress made within the various functions and in accordance with the measurement metrics set by the organization
• Custodian of all GOC Packs to ensure the highest level of quality is presented. Drives follows up on all matters from GOC to ensure accountability and followup
• Develop and implement the policies and procedures that will govern the maintenance and updating of Standards and Methodology across the following areas: Value Propositions & Segments: Large Enterprise Sales, Small and Medium Enterprise & MNCs
• Owner and driver of all Group Governance Structures and owner of Forums e.g. EBUConnect, Top 7 Market, BOLTOn, GEBU Leadership Meetings, GEBU Communications to various stakeholders as per the schedule of the GEBU Executive. Continuously measures the effectiveness of forums and ensures there is Continuous Improvement initiatives and corresponding actions against all the forums
• Establishment and management of GEBU Charters and Change Advisory Board
•  Effectively manage all Group Enterprise Best Practice and Continuous Improvement initiatives and corresponding actions
• Establish group wide Enterprise Business management standards and policies including processes to manage deviations or Group Risk;
• Identify best in class Enterprise management standards and practices across Telecommunications as well as ICT, identifying emerging trends and threats and incorporating them into MTN and GEBU ways of working;
• Establish and maintain mechanisms and capabilities for improved Inter Opco Collaboration and communication of best practice initiatives.
• Responsible to provide support and assistance on performance management processes for the GEBU MANCO team by periodically setting, reviewing and tracking KPI’s and ensuring efficient cascading of targets.
• Oversee the tracking and reporting of GEBU MANCO Programmes and Projects, timely management of any deviations or risks.
• Initiate and drive Enterprise research to maintain ‘best in class’ and compliance with industry standards and practices
• Collaborate with Enterprise Academy to provide input into relevant training curricula to ensure the skills, capabilities and competencies for functions in other functions across GEBU are catered for in and across OpCo’s are relevant and aligned with strategy.
• Accurate and timely reporting and Project Management of GEBU project by Functional area.

Role Deliverables
Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree in Business, Management
• Post graduate qualification (MBA/CA/ Masters as advantage)
• PMP/ITIL/Six Sigma advantageous

Experience:

• At least 5-8 years relevant project management experience or in operations/process management
• 3-5 years in experience in the telecom industry
• 3-5 years in consulting environment or similar (process engineering)
• Experience in developing and deploying project best practices, policies, procedures, and processes

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Mission/ Core purpose of the Job

• The Senior Manager GTM and Strategic Projects is part of Group Devices in the Consumer Business Division at MTN. The position is primarily responsible for managing the Device Affordability workstream of the Smartphone Acceleration program for the MTN Group operations.
• The Senior Manager GTM and Strategic Projects will report to the General Manager: Devices. The position will interface with Opco stakeholders, Group Management Service stakeholder and consumer divisional heads (not limited to) to ensure effective and efficient operations.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager GTM and Strategic Projects will be responsible for the following Key Performance Areas:

• Manage the device ecosystem with a special focus on device affordability initiatives
• Design device affordability initiative roadmap (5 year) based on best practise worldwide
• Execute the initiatives via POC’s in opcos, document learnings and develop playbooks for internal reference
• Set up a group approved portfolio of Device Financing ramp up partners
• Design and implement reporting frameworks (KPI’s and Device Financing index) to measure impact
• Work directly with the opco commercial team to maximise and achieve acquisition and retention targets via the Device Financing initiatives
• Work alongside the GTM Manager and other Senior Managers, using internal analysis tools for device performance, to set up cohorts to measure efficacy of
• Device financing activities
• Working with a cross functional team to ensure that the device financing propositions are segment relevant
• Liaise with senior stakeholders and 3rd Party manufacturers.
• Strategy implementation
• Governance (ad hoc and operational meetings)
• Set and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
• Manage budgets
• Sign-off / make decisions regarding operational changes
• Review performance against agreed Key Performance Indicators and compliance to Service Level Agreement
• Create and monitor plan for continuous improvement

 Job Requirements (Education, Experience and Competencies)
Education:

• Minimum Bachelor’s degree in relevant field of study
• Post-graduate degree in finance an advantage

Experience:

• 5 – 7 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• 5-7 years’ experience in product portfolio management or product finance and working within an operational background
• 5 years (or more) of experience in a supervisory / managerial role
• Experience in mobile industry (either from an operator or handset manufacturing background)
• Experience in continuous improvement through the implementation of best practices
• Experience in Devices and implementation of relevant strategies
• Experiences in Marketing, Sales & Distribution
• Experience in Contract negotiation, stakeholder management and Logistics.

Competencies:

• Strategy Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute
• Influencer that ca add value and make a significant difference to the organisation.
• Analytical
• Data interpretation
• Decision making
• Negotiations & Communications
• People management
• Presentation
• Reporting

Technical Competencies:

• Contract negotiation and Management
• Data Analytics
• Marketing, Sales & Distribution
• Device Profile management
• Pricing strategies and capabilities
• Devices, handset ranges and accessories

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Mission/ Core purpose of the Job

• Manager: Commercial & Performance Reporting will report directly to the Segment Intelligence and Sales Operations Senior manager and support him in his responsibilities as the “chief of staff” to the revenue/sales leader. The Manager provides the analytical and financial support to the function. Manager: Commercial & Performance Reporting responsibilities are aligned, in the same manner as Segment Intelligence and Operations Senior manager, to the 5 key pillars of the function. The 5 key pillars are named below and described in detail in section 3:

1. Intelligence, Planning and Forecast

2. Performance Reporting

3. Operational Sales Engineering

4. Sales Force Performance Management

5. Project management

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• The Manager: Commercial & Performance Reporting will be accountable to actively support the performance of the segment by injecting the required insights and implementing the various tools and methodologies to ensure optimal operational and financial performance. Besides general segment support, the Manager will be responsible for the operations of the Direct Sales force in group in the Elevated MNC segment.

The Consultant responsibilities are divided in the same 5 key Pillars as his direct manager:

1. Intelligence, Planning and Forecast
2. Performance Reporting
3. Operational Sales Engineering
4. Sales Force Performance Management
5. Project management

1. Intelligence, Planning and Forecast

•  Assists the SM in hands-on preparation of the Segment Annual Strategic Plan, with direct accountability for addressable market, market dynamics and trends and other market and customer intelligence required
•  Is directly Accountable and Responsible for the Segment target setting and budget for the year
•  Collects, curates and collates the data sources that will “feed” the ADPs in the MNC segment. Accountable for ensuring that all accounts have up-to-date ADPs and reflect any major changes on (at least) a quarterly base (ideally automated)
•  Hands-on responsibility for the forecast and ensures that the pipeline is aligned to forecast to reach targets, with direct accountability for the MNC segment, together with his SM
•  Supports in the forecasting exercises across the markets and accounts by providing analysis using “big data”, customer financials, reported results and ensures the accuracy of the data in order to drive the right Strategic conclusions and actions, in line with GEBU needs.
•  Accountable for the account segmentation and allocation, as steered by the SM of the segment.
•  Supports the Sales Academy and HR with critical insights towards complementing the sales training

2. Performance Reporting

•  Actively involved in the Segment Performance Reporting, both financial and operational. Owner of the reporting tools and databases with direct responsibility for the MNC Elevated accounts.
•  Supports the SM with the design, creation, implementation and daily maintenance of a set of sales reports and dashboards that consistently satisfy the needs of the sales and executive team – across the Segments
•  Recognizes when reporting, pipelines, sales metric are “off” and ensures the right steps are taken to correct / improve the process
•  Support Finance and BICC to structure data hierarchy and collection for the required reporting for the segment
•  Periodically checks for updates and ensures that the account structure hierarchy is correct, exhaustive and fully reflective of all revenues, and supports the SM with direct advice and actions aimed at minimizing reporting errors due to misallocations by setting control and correction processes
•  Part of the Reporting Automation tool, together with the relevant team members from Finance, BICC and the Digital Innovation teams
•  Supervises, updates and curates the Oracle Sales Cloud as steered by the SM and ensures that all defined dashboards and reports are reflective of reality. Supports GAM/LAM teams with updates as well as “pushing” them in filling in the pipelines, forecasts and any other data relevant to the Segment proper reporting.
•  Supervises the CRM as well as the user support for EBU CRM, and in addition manages demands for improvements to CRM – supports the SM in defining the Business requirements
•  Acts as a secondary “gatekeeper” to the operations budget, together with the direct SM

3. Operational Sales Engineering

•  Actively supports his SM in the development and maintaining of the Sales process, all other policies and procedures, as well as ensuring adherence to the Sales Methodology
•  Assists in all the Sales Cadences, across all Segments and, if necessary, documents them and creates minutes – ensures proper audit trail
•  Periodical review of Lead and pipeline database, addresses potential errors, mis-inputs and contacts the responsible owners for corrections
•  Actively involved in the facilitation of sales cadence meetings for MNC
•  Works closely with the Sales Administration for the Elevated MNC segment and provides all required inputs from an Intelligence and Sales Operations perspective

Job Requirements (Education, Experience and Competencies)
Education:
– Minimum 4-year degree in Business, Management or related degree
– Postgraduate (Advantageous)

Experience:
– 3-5 years sales operations support (essential)
– Minimum of 2 years’ relevant working experience – Sales Operations and Market Intelligence (essential)
– Experience in cross-cultural and cross-functional interactions and willing to push for deliverables / success
– Exposure to analytics and business reporting – advanced user of PPT, Excel & other analytical tools, e.g. ThinkCell etc (essential)
– Experience in developing and deploying project best practices, policies, procedures, and processes – (essential)
– Experience in financial reporting and compensation structure development
– Enterprise Business experience – advantageous
– Experience working in a medium to large organization in a complex, technology-oriented industry – advantageous
Competencies:
– Great attention to detail with strong analytical skills
– Fast learner with an agile attitude towards problem-solving – able to avoid organizational bottle-necks
– Excellent communication skills across verbal, written, and presentation
– Proactive and out-of the box thinker, able to actively support his direct SM and raise awareness to possible issues / solutions
– Data driven in order to drive Strategic and Tactical Planning
– Ability to work under pressure and deliver under tight deadlines
– Advanced skills in the Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)