Manager: Program Management at MTN

Mission/ Core purpose of the Job

• The Manager: Program Management is responsible to execute and implement on the multiple projects involving cross-functional teams, including MTN Opco’s to ensure the optimal running of Group Enterprise. Coordinating with the Opcos, Executive and rest of GEBU managers as well as other functions, the manager will drive the implementation and overall performance consolidation and reporting for the various stakeholders, ensuring the GEBU message is consistent across the board. The Manager will use all the various forums and interlocks to provide insightful insights to the various units and Opcos to ensure transparency and accountability is met at the highest level. As the custodian on the Maturity Models and Blueprints, the Manager, will develop and monitor the various governance processes for best practice sharing and work standards. They will also be responsible to ensure the development of the Dashboard that helps to drive facilitate this knowledge sharing, particularly to the Opcos, but also within the different Manco teams. The role will also provide industry benchmarking and trends to ensure continuous alignment and staying abreast of the latest best practices, policy and continuous improvement across the teams.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Program Management will be accountable to achieve the following objectives:

• Custodian of GEBU Ways of Working – holder of this Policy and ensures frameworks and structures are developed to create this cohesive approach of working
• Leads and ensures the execution of all GEBU priorities throughout the company and across all OpCos (e.g., Enterprise Maturity Index, MNC 2.0, CoE interlock)
• Responsible for the effective implementation of the EBU Frameworks, Maturity Models and Blueprints, by means of providing direction, structure, models, plans and roadmaps and ensure cross functional alignment and proper understanding of the frameworks.
• Establish and maintain a “Best Practice DIGITAL Hub” for GEBU and effectively manage all related information sharing, best practice communication, thematic reviews and ‘lessons learned’ specific reviews of methodology, process or execution to avoid or mitigate a risk
• Support the annual Growth Planning Cycle – ensuring interlock with various functions and units for uniformity
• Provide reports on a periodic basis to Senior Management relating to progress made within the various functions and in accordance with the measurement metrics set by the organization
• Custodian of all GOC Packs to ensure the highest level of quality is presented. Drives follows up on all matters from GOC to ensure accountability and followup
• Develop and implement the policies and procedures that will govern the maintenance and updating of Standards and Methodology across the following areas: Value Propositions & Segments: Large Enterprise Sales, Small and Medium Enterprise & MNCs
• Owner and driver of all Group Governance Structures and owner of Forums e.g. EBUConnect, Top 7 Market, BOLTOn, GEBU Leadership Meetings, GEBU Communications to various stakeholders as per the schedule of the GEBU Executive. Continuously measures the effectiveness of forums and ensures there is Continuous Improvement initiatives and corresponding actions against all the forums
• Establishment and management of GEBU Charters and Change Advisory Board
•  Effectively manage all Group Enterprise Best Practice and Continuous Improvement initiatives and corresponding actions
• Establish group wide Enterprise Business management standards and policies including processes to manage deviations or Group Risk;
• Identify best in class Enterprise management standards and practices across Telecommunications as well as ICT, identifying emerging trends and threats and incorporating them into MTN and GEBU ways of working;
• Establish and maintain mechanisms and capabilities for improved Inter Opco Collaboration and communication of best practice initiatives.
• Responsible to provide support and assistance on performance management processes for the GEBU MANCO team by periodically setting, reviewing and tracking KPI’s and ensuring efficient cascading of targets.
• Oversee the tracking and reporting of GEBU MANCO Programmes and Projects, timely management of any deviations or risks.
• Initiate and drive Enterprise research to maintain ‘best in class’ and compliance with industry standards and practices
• Collaborate with Enterprise Academy to provide input into relevant training curricula to ensure the skills, capabilities and competencies for functions in other functions across GEBU are catered for in and across OpCo’s are relevant and aligned with strategy.
• Accurate and timely reporting and Project Management of GEBU project by Functional area.

Role Deliverables
Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree in Business, Management
• Post graduate qualification (MBA/CA/ Masters as advantage)
• PMP/ITIL/Six Sigma advantageous

Experience:

• At least 5-8 years relevant project management experience or in operations/process management
• 3-5 years in experience in the telecom industry
• 3-5 years in consulting environment or similar (process engineering)
• Experience in developing and deploying project best practices, policies, procedures, and processes