&Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions, throughout Africa; which positively impact more than 9 mil...
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The Application Support Analyst is responsible for resolving customer requests and problems relating to core business applications, databases integration and reports. The Systems Application Support Analyst will report to the Systems Manager.
KEY OUTPUTS:
Log incidents, problems, and changes via the Service Management System.
Provide support for applications, systems, and databases.
Address SQL and front-end application issues, ensuring solutions are implemented.
Regularly review application, database, and system performance, proactively identifying and resolving issues.
Identify opportunities to automate repetitive tasks and improve system efficiency.
Share after-hours support duties with the team.
Keep stakeholders informed about problems, changes, and incidents.
Configure systems, applications, and databases.
Create new and modify existing SQL/SSRS reports.
Support and maintain integrations between core applications, APIs, and third-party systems.
Maintain Power BI workspaces, manage access control, and optimize data models for performance.
Collaborate with DBAs and application vendors to resolve issues and implement changes.
Analyse requirements and deliver solutions to meet business goals.
Maintain databases and applications, including upgrades and patches.
Manage application and database security permissions.
Backup and restore databases.
Create database schemas, tables, procedures, and permissions.
Implement system changes following change procedures.
Participate in application testing, including UAT, regression testing, and deployment validation.
Develop and update technical documentation.
Ensure data accuracy, consistency, and compliance with relevant regulations and company policies.
Contribute to disaster recovery and business continuity planning for core applications and databases.
SKILLS REQUIRED:
Writing and communication.
Problem solving.
Patience and understanding.
Data cleaning and preparation.
Data analysis and exploration.
EXPERIENCE REQUIRED:
5 years’ experience in application support and/or database administration
Experience with MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
Experience with SQL Reporting Services, VB.Net, API’s, Web Services and XML
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