Application Support Specialist at Civil Aviation Authority (SACAA)

OVERALL PURPOSE OF THE JOB

• To provide technical application support to all users within the SACAA and to various applications, enhancements of applications and analysis of application requirements and carry out system testing and upgrades

SOFTWARE ANALYSES & TESTING

• Investigate and analyse existing system and recommend improvements.
• Ensure that software applications are tested.
• Ensure that application is testing done prior moving to production.
• Participate in business requirements gathering sessions.

SYSTEMS DEVELOPMENT & CONFIGURATION

• Implement application improvements on existing systems within the organisation.
• Conduct configuration of systems to ensure that the clients’ needs are met.
• Eradicate tedious workflows and duplication on existing applications or systems.
• Develop data flows.
• Participate in automation of business processes.
• Develop business reports and templates.

SOFTWARE UPGRADES

• Manage and monitor software upgrades.
• Test and implement new software releases.
• Conduct end user training as and when required.

SYSTEM ENHANCEMENTS

• Enhance existing systems as per user requests.
• Conduct system performance improvements.

SYSTEM MAINTENANCE AND SUPPORT

• Provide efficient system maintenance and support.
• Analyse and provide solutions for recurring production issues.
• Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.
• Extract data and reports as and when requested.

SYSTEMS INTEGRATION

• Assist with Integration of various systems in the organisation.
• Participate in system integration testing.

Requirements

Minimum Qualification: 

• National Diploma in IT or related qualification

Ideal Qualification:

• Java programming certificate

Experience

• 3 Years IT Technician or Application Maintenance & Support
• 3 - 5 Years Working in the IT environment