Area Growth Developer (Tembisa) - Fixed-Term Contract at Blue Label Telecoms

Job Purpose

• To effectively grow an assigned territory through trader acquisition, minimizing trader churn and increasing trader revenue on an ongoing basis.

RESPONSIBILITIES

New Business Development

• Identification of a viable merchant
• Demonstrate the use of marketing material usage to merchants
• The contractual signup and facilitation of the required documentation
• Training of merchants on devices, products and legislative requirements
• Post activation of merchant: the follow-up and support of the merchant for a limited period to ensure merchants can independently trade

Post Activation Support

• Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
• Completion of tracking documents and the use of available reporting
• Customer retention calls and visits to ensure the ongoing successful trading of customers
• Resolution of customer queries
• Engage with the Customer Interaction Centre to hand over the successfully activated and trading merchant for ongoing client management
• Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator
• Influencing trader sales in line with the product mix strategy of the department
• Building and maintaining a stable ecosystem for assigned areas in line with the departmental strategy

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Facilities

• Carry out standard device management tasks for clear asks

Requirements

Behavioural Competencies

• Customer Focus
• Ensures Accountability
• Communicates Effectively
• Plans and Aligns
• Action Oriented
• Interpersonal Savvy

Skills

• Review and Reporting
• Verbal Communication
• Commercial Acumen
• Customer Service Delivery
• Customer System Operation
• Planning and Organizing
• Action Planning
• Customer and Market Analysis
• Reporting

Education

• Matric

Experience

• 1 – 2 years experience as a Trader or similar in the informal market preferred
• Proficient in more than one language, excluding English and Afrikaans
• Experience in general supervision of more junior colleagues (7 to 12 months)
• Valid Driver’s License