​Assiatant Director: ICT User Support Trainer at Eastern Cape Office of the Premier

REQUIREMENTS :

• National Senior Certificate NQF Level 6/7 as recognised by SAQA in an IT-related field with a minimum of five (05) years professional experience of which a minimum of least three (3) years professional experience in an ICT user support and/or ICT learning delivery focused role.
• The industry certification, Microsoft Office Specialist: Expert (Office 2019); and/or Microsoft 365 Certified: Fundamentals will be an added advantage.
• The one of the two certification’s exam will be administered to candidates considered suitable for the post before an offer of employment is made.
• A valid driver’s license. Knowledge of IT systems and support, Budget Processes, Policy Development and Management, Public Finance and ICT procurement processes.

DUTIES :

• Research, plan and develop digital literacy training framework – Research Digital Literacy Training (DLT) course content information to establish a baseline. Assess learner’s current skill level and compare results with course prerequisites. Assess organizational needs for learning outcomes. Analyze results of needs assessment of the learner in relation to learning objectives. Modify learning materials to meet specific needs of organization, learner, situation, or delivery tools without compromising original course design.
• Methods and media for instructional delivery – Use delivery methods including media/tools as intended for the course and adapt them to meet learning objectives and a variety of learning styles. Organize and introduce content in a variety of ways (for example, compare, steps in a process, advantages, and disadvantages). Identify and implement learning activities that are relevant to the course objectives and monitor learner comfort level during participatory activities. Stimulate interest and enhance learner understanding through appropriate examples, demonstrations, media clips, slides, anecdotes, stories, analogies, and humour. Use activities that allow learners to contribute to the discussion and review and apply content at appropriate intervals.
• Instructor credibility and communications – Provide and elicit from learner's practical examples of how knowledge and skills will transfer to their workplaces. Explain and clarify content points through inflection, emphasis, and pauses. Ensuring verbal and non-verbal communication is free of bias (for example, sexual, racial, religious, cultural, and age) and employ purposeful pointers, body language and/or vocal intonation to enhance learning and call attention to critical points.
• Evaluate the training events – Monitor learner progress, administer appropriate assessments, assess learner knowledge, evaluate learning objectives, and reinforce learning objectives. Monitor learner progress during training, develop, select, and administer appropriate assessments that follow recognized and accepted measurement principles. Gather objective and subjective information that demonstrates learner knowledge acquisition and skill transfer. Prepare a report documenting end-of-course information and submit reports to customers and/ Departmental units in accordance with requests.
• Administrate ICT training requirements – Annually review the Departmental ICT (DICT) staff skills gap analysis. Conduct and facilitate the ICT training procurement process where necessary. Control daily attendance registers and submit these to the relevant manager with relevant feedback. Keep a list of Frequently Asked Questions (FAQ’s) to feedback to main project. Identify and register requests or suggestions regarding training and give feedback through the relevant manager.