Assistant Director: Certification REF: QCTO 215 at Quality Council for Trades and Occupations (QCTO)

Key functions: 

• Review certification of learner achievements 
• Monitor learner achievement data uploaded on the QCTO certification system 
• Review learner achievement data that has been correctly validated against specific standards or qualifications for trades and occupational qualifications as registered on the National Qualification Framework (NQF) 
• Monitor learner achievement data being processed on the QCTO certification system 
• Review recommended learners to be certified and approve the issue of certificates 
• Notify the Assessment Quality Partner (AQP) of learner certification record result outcome 
• Monitor the secure issuing and dispatch of issued certificates to the Assessment Quality Partner (AQP) 
• Monitor learner achievement data being registered and uploaded onto the National Learner’s Records Database (NLRD) 
• Review reports on certificates that have been issued and approve the reissue of certificates requested by the Assessment Quality Partner (AQP) 
• Address complex queries on certification and verification including the learner achievement data 
• Monitor the resolving of unit queries. 
• Review verification of issued certificates, qualifications, and learner results
• Assist with system testing and enhancements 
• Assist and support special projects in the unit 
• Review verification clients 
• Review the Service Level Agreement (SLA) for the client 
• Perform supervisory functions on the certification and verification system. 
• Participate as an active member of the QCTO 
• Adhere at all times to the values of the QCTO 

Requirements:

• A recognised relevant 3-year National Diploma or Bachelor degree in education and training (minimum NQF Level 6) required. 
• A minimum of six (6) years of collective experience in certification and verification of learner achievements of which three (3) years must be at a supervisory level position 
• A valid driver's license. 
• Knowledge of the education systems 
• Knowledge of Public Service 
• Knowledge of post-school education framework and relevant Government-wide legislation 
• Knowledge of legislative and prescripts such as the National Qualifications Framework Act, Skills Development Act, National Skills Development Strategy III
• QCTO business strategies, goals, and policies. 
• Communication and information management 
• Diversity management and managing interpersonal conflict and resolving problems
• Planning and organizing 
• Innovation, excellence, empowerment, and recognition 
• Authenticity and accuracy 
• Attention to detail, initiative, and proactivity. 

Mandatory required competencies and Skills: 

• Excellent work ethics 
• Adherence to relevant QCTO Policies and ability to implement them 
• Ambitious and Results-Driven 
• Precise Reporting Skills 
• Project Management experience 
• Logical and concise Verbal and Written Communication Skills 
• Enthusiastic stakeholder liaison abilities 
• Flexible with regards to Change Management 
• Ability to manage, interpret and analyse information