The Gauteng Department of Community Safety is mandated by the constitution of the Republic to make Gauteng a place where people feel and are safe. The Department ensures the safety of communities through improving the quality of policing, deepening meaningful community participation, enhancing social crime prevention, fostering integrity, initiating and sust...
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Assistant Director-Service Level and ICT Project Management
Grade 12, and (03) year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics).
3-5 years' experience in ICT environment, Experience in managing and monitoring service performance. ITIL Certificate will serve as a strong advantage. A valid code 8/10 driver’s license. No criminal record or any cases pending against you.
Knowledge and Skills:
Development and implementation of IT policies and procedures. CoBlT and ITIL knowledge beyond theory. Understanding of project management principles and best practices. Understanding of different IT processes. Relevant Public Service Regulations. Understanding of Provincial and SITA procurement model. Understanding of expectations of customers. Knowledge of SLAs Management.
A good understanding of the organization's business and how IT contributes to it. Skills: Very strong communication skills: oral, written, presentation, facilitation. Ability to think and act both strategically and tactically. Technical understanding with ability to translate into business concepts, ITIL best practices.
Relationship management and conflict resolution skills. The ability to work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues.
A good understanding of the organization's IT environment, services provided and customers/users. Patience, tolerance, resilience. Statistical, numerical and analytical principles and processes. Innovative thinking with service quality.
Duties :
Manage ICT Service: Ensure effective, efficient and reliable ICT services by: Identify IT services and service requirements, initiate service improvement actions. Define, build and manage the IT service catalogue. Effective management of contracts: Manage software licences. Identify underpinning contracts service requirements, define build and negotiate service level agreements. Analyses and reviews all achieved service level agreement levels and conducts comparison with the SLA, monitor and manage service targets. Monitor and mitigate all ICT risks. Oversee regular audits performed to determine the efficiency and effectiveness of the SLA process.
Coordinate and Facilitate ICT Projects: Develop and implement ICT Projects Methodologies. Monitor all ICT Projects by: Development, maintenance and monitoring of projects schedules, ensuring that agreed time frames are met and in the line with the expectations of the client. Track progress against projects and release plans, assess the performance of the assigned resources, ensure that technical issues are resolved in a timely manner.
Manage resources (human, financial, equipment/assets): Monitor the performance of staff and ensure assessment of their performance. Provide input in drafting of budget in the section. Coordinate the compilation of the various reports and statistics for the section. Manage leave of sub-ordinates
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