Assistant General Manager- Protea Cape Town at Marriott International

Job Summary

• As the Assistant General Manager, you will partner closely with the General Manager to oversee Food & Beverage and Rooms Operations. You’ll play a key role in driving guest satisfaction, employee engagement, and the successful execution of property‑wide brand strategies. This is a hands‑on leadership role where you’ll balance operational excellence with strategic vision.

Candidate Profile

Education & Experience

• Associate degree in Business Administration, Hotel/Restaurant Management, or related field plus 3 years’ experience in guest services, front desk, housekeeping, sales & marketing, or operations.

OR

• Bachelor’s degree in Business Administration, Hotel/Restaurant Management, or related field plus 1 year’s experience in guest services, front desk, housekeeping, sales & marketing, or operations.

Core Responsibilities

Food & Beverage & Rooms Operations

• Lead quarterly audits to ensure budgets and standards are met; implement corrective actions where needed.
• Coordinate all Food & Beverage functions and communication across outlets.
• Partner with the GM to monitor Rooms Operations performance and drive improvements.

Property Operations & Budgets

• Conduct regular walk‑throughs to ensure facilities are well maintained and guest areas exceed expectations.
• Motivate teams to achieve operational excellence while maintaining profit margins.
• Ensure the property remains a safe and secure environment for guests and associates.

Guest Experience

• Champion a culture of service excellence by modeling desired behaviors and hosting daily stand‑ups.
• Monitor guest satisfaction data, identify improvement opportunities, and act decisively.
• Build strong relationships with group and convention clients, setting and managing expectations.

Sales & Marketing Support

• Strengthen community and civic relationships to enhance brand awareness.
• Partner with sales teams on calls, events, and site visits to drive business.
• Provide insights on competitive products, pricing, and services.

Human Resources & Leadership

• Ensure management coverage during peak times.
• Recruit and develop department managers with strong expertise and entrepreneurial leadership.
• Set clear goals, coach performance, and celebrate team successes.
• Maintain open, collaborative relationships across the leadership team.
• Support emergency procedure planning and compliance with management contract requirements.