Assistant Lodge Manager at Singita

About the job
Singita Sabi Sand is recruiting for an Assistant Lodge Manager.

Key Responsibilities

The main purpose of the Assistant Lodge Manager is to assist the lodge manager (LM) in managing the lodge and the teams; as well as creating a memorable guest experience, in line with Singita Standard of Excellence and SOPs. 
Report to the Lodge Manager and General Manager. 
Assume the full responsibility of the lodge in the absence of the LM at any given time.
Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
Support and active participation in effective human resources (inclusive of recruitment, inductions, onboarding, and performance management).
Management and ensuring morale and ongoing skills development and knowledge of employees of the lodge staff.
Maintain the highest standards of housekeeping, gardening, and maintenance in keeping with the design visual audits. 
Effective financial management through the administration of orders and stock control.
Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
Effective daily administration of the concierge and reception duties.
Ensuring the quality and care of equipment and products.
Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
Active participation in and effective communication and support of Singita's conservation message and purpose.
All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Singita fosters a culture of collaboration, and with this support of the multi-skilling of staff.

Skills & Experience

• A minimum of 4 years work experience – in a similar position in a well-recognized five-star hotel or world-class lodge.
• High standards of service excellence and a passion for the industry.
• Exceptional Food and Beverage knowledge of its preparation and terminology.
• Awareness of dietaries and allergies.
• Financial management ability.
• Exceptional English and a second language would be preferable.
• Good computer literacy.
• Excellent management ability and communication skills.
• A clear understanding of basic labour law and disciplinary procedures.
• A developmental approach to staff.
• Understanding of housekeeping and maintenance procedures.
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
• Reporting skills. 
• A hardworking, cooperative manner.
• Attention to detail.
• Assertiveness, patience, and good organizational skills.
• Valid Driver’s licence. 
• Citizenship or valid working visa.