Assistant Manager (Quality Assurance) at Gauteng Department of Health

Requirements :

• Matric/grade 12 Certificate with basic qualification accredited with SANC in terms of Government Notice R425 (i.e. Diploma / Degree in Nursing) qualification that allows registration with the SANC as a Professional Nurse in General, Psychiatry & Midwifery. A post basic qualification in Nursing Administration / Health Service Management.
• A minimum of 8 years appropriate / recognizable experience in Nursing, after registration as a Professional Nurse with SANC in General Nursing. At least 3 years of the period referred above must be appropriate / recognizable experience at management level.
• Extensive knowledge in customer care service program. At least 3 years of the period referred to above must be a recognizable/ appropriate experience at management level in quality assurance unit. Relevant knowledge and understanding of legislative framework applicable to practice in public health facility. Computer literacy in MS Office Package (MS Word, Ms. Excel, and Ms. PowerPoint).
• Presentation skills. A valid driver’s license. Competencies: The applicant must have Operational Management skills. Ability to interact with diverse stakeholders, health care users and givers.
• Good communication skills, Report writing skills, Facilitation skills, Co-ordination skills, Problem solving skills, Good interpersonal relations. People management skills, teamwork skills, self-motivated and goal orientated. Must have ability to work under pressure and be a creative thinker. Have project management and Finance management skills. Experience in customer care service programs in health institution will be an added advantage.

Duties :

• Ensure effective management of quality assurance services package in the health facility. Oversee the Quality assurance programs: Develop, Support and implement Customer care programs (Waiting times, PEC, Customer care training & implementation of Batho Pele Principle). Facilitate the implementation of RNS, 6 Ministerial priorities & IHRMF.
• Ensure the development and implementation of QIPs, Assist with the implementation of complaint management system. Implement the patient safety management system.
• Ensure the provision of effective and efficient General Management: Manage staff development and performance System (PMDS) against departmental and hospital’s objectives in line with strategic, operational and turnaround plans. Ensure training of employees on quality assurance matters. Manage material resources appropriately. perform any other duties delegated by the supervisor.

Closing Date : 26-05-2026