Assistant Manager - Training at WNS Global Services

Job Description

• The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

 Key responsibilities:

• Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;
• Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;
• Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.

Knowledge, skills and attributes required:

• High proficiency in delivering impact training and facilitation;
• Strong planning, organizing and time management skills;
• High proficiency in verbal & written English;
• Strong communication and interpersonal skills;
• High attention to detail and accuracy;
• Exceptional administrative skills;
• The ability to work within a team;
• Self-motivated;
• Self-manageable;
• Strong customer service orientation
• Proactive.

Qualifications

• 1+ years’ experience in Insurance industry essential
• 1+ years’ experience as a trainer;
• Training, coaching and mentoring experience;
• Train the Trainer, Accessor and Moderator (advantageous)
• Computer literacy at intermediate level (MS Office).