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  • Posted: Jun 14, 2021
    Deadline: Not specified
  • Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
    Read more about this company


    Assistant Manager - Training

    Job Description

    • The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

     Key responsibilities:

    • Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;
    • Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;
    • Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.

    Knowledge, skills and attributes required:

    • High proficiency in delivering impact training and facilitation;
    • Strong planning, organizing and time management skills;
    • High proficiency in verbal & written English;
    • Strong communication and interpersonal skills;
    • High attention to detail and accuracy;
    • Exceptional administrative skills;
    • The ability to work within a team;
    • Self-motivated;
    • Self-manageable;
    • Strong customer service orientation
    • Proactive.


    • 1+ years’ experience in Insurance industry essential
    • 1+ years’ experience as a trainer;
    • Training, coaching and mentoring experience;
    • Train the Trainer, Accessor and Moderator (advantageous)
    • Computer literacy at intermediate level (MS Office).

    Method of Application

    Interested and qualified? Go to WNS Global Services on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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