Assistant Manager, Transport, Solutions at DSV

Tertiary Qualification(s)Tertiary Qualification(s)

• Logistics qualification in Supply Chain and/or Transport Management
• Minimum 5 years relevant experience in industry with in-depth experience in all job related requirements listed below.

Additional Computer Skills

• Proficient in MS Office, specifically Outlook, Excel, Word and Powerpoint
• Highly proficient in Excel for data management and reporting
• Tracking and Tracing systems work experience

Job-related Requirements

• 5 years experience within the logistics transport space including dealing with clients within the Warehouse and Transportation environment.
• Transport relationship management Experience
• Sound understanding of Supply Chain, including knowledge of inbound, outbounds and returns.
• Sound and proven skills in organizing, directing, controlling and monitoring of transporters.
• Must be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads.
• 5 years experience within the logistics transport space including dealing with clients within the Warehouse and Transportation environment.
• Transport relationship management Experience
• Sound understanding of Supply Chain, including knowledge of inbound, outbounds and returns.
• Sound and proven skills in organizing, directing, controlling and monitoring of transporters.
• Must be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads.
• Manage & maintain processes, work instructions and SOP’s
• Good interpersonal skills for client account management.
• Good data Analysis capability and understanding
• Must be able to build and maintain strong relationships with clients & customers (internally & externally)
• Must have the ability to handle conflict on a tactical and operational level
• Must be able to communicate effectively and efficiently with all levels of management
• Experience in incidents reporting and claims
• Fluent in English speaking, writing, interpretation & communication
• Attention to detail & strong administrative skills
• Comfortable working in fast-paced environment.t
• Strong Communication skills, both written and verbal including telephone etiquette.
• Good time management, organizational skills & problem solving attitude.
• Team player and focused on collective goals.
• Good analytical skills and ability to think logically
• Attention to detail and have a strong sense of urgency
• Solution driven

ADDED ADVANTAGES FOR THIS ROLE

• Good retail & transportation experience & understanding
• Supply Chain understanding
• Previous client interaction and engagement at a strategic level.
• Client/customer-oriented and focussed
• Exposure to strategic clients and communication channels
• Excellent reporting skills

MAIN PURPOSE OF THE ROLE

• Responsible for overseeing the daily transportation requirements with regards to the operational activities to align in meeting or exceeding the required Service Level Agreements (SLA’s) for our clients. This role involves the overall transportation process, from Carriers pre-execution until orders are delivered on time in full, and inlucluding  the completion of the administration of closing all orders with the required documentation within the DSV Solutions TMS.
• Carrier execution needs to be monitored efficiently, therefore the transport supervisor must maintain constant commununcations and support with Carriers as well as internal/external stakeholders, through expediting challenges and concerns and ensuring follow through and ensuring everyone involved within the process is kept proactively informed.
• Additionally, the transport supervisor will monitor and frequently report on the actual performance of the Carriers against the expected SLA, maintaining and fostering strong relationships with the warehouse, operations, clients and FMS team to support seamless operations and continuous improvement.

The required functions include but are not limited to:

• Monitoring and management of Carrier compliance, relating to agreed Carrier and Client SLA’s.
• Monitor real time daily challenges and proactively look at resolutions.
• Responsible for the reporting of serious incidents and claims
• First escalation point of contact for operations, customer service and Carrier
• Work closely with DSV Customer Service in query resolution, risk mitigation and reporting.
• Reporting to relevant stakeholders, including management of all levels.
• Coordinating and consolidating all information from various Carriers in a presentable manner.
• Build and maintain strong business partnerships with Carriers and Clients
• Review and interpret the existing order well progress, risks and capacity opportunities.
• Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract.
• Overall focus on service and proactively driving development within the transportation space

DUTIES & RESPONSIBILITIES

• Transport management; coordinating and consolidating all the necessary information from various Carriers and parties in a presentable manner.
• Understanding and execution of contractual SLA’s:
• Carrier service SLA’s
• Client SLA achievement
• Cross Border/International transportation requirements
• Timeously and accurately
• Identify actions and manage deliverables
• Manage escalations and time sensitive deliveries & queries.
• Carrier integration challenges that may impact on the flow of order.
• Communicate real time delays or service impacts that may put deliveries at risk
• Risk based incidents and team awareness of potential events or threats (E.g. potential strike action ex areas, impact, duration, level of risk)
• Communicate and update internal as well as external stakeholders on:
• Overall performance, including pending IOD’s and POD’s
• Gereral reporting
• Daily focus on outputs, relating to transportation deliverable, specifically focussing on non compliance, queries, improvements, chllanges and performance.
• Weekly SLA achievements and data to provide analysis
• Updating and maintance of transport documents, templates and systems.
• Compliance;
• Monitor KPI compliance both for Carriers as well as for clients
• Handling of incidents and claims, ensuring the necessary protocols are followed.
• Creating & maintaining SOP’s, work instructions and processes.
• CHEP management and Carrier compliance
• Initiate and facilitate the internal & external escalation process where required.
• Compliance with regards to processes and documentation (Export/Import controls)
• Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product
• Maintain good business governance, and safety by
• Establishing and maintaining professional an effective flow of meaningful communication between all internal and external parties.
• Making sure that working instructions are in place, maintained and available.
• Identifying, preempting, and communicating situational risks which may jeapordise the Carriers ability to meet delivery expectations.
• Training and role out of change management processes
• Adherence to HSE compliance and responsibilities
• Adhoc duties as per operational requirements.
• Other daily tasks and duties will evolve based on implementation of new operational requirements whereby DSV aligning to client satisfaction.
• Adherence to tasks not stipulated in job profile i.e. audit compliance, ad hoc duties due to operational requirements.