Assistant Officer: Call Centre (Post level 13) - (997) at University of the Free State

Duties and responsibilities:

• Perform call centre duties.
• Perform relief reception duties when so required.
• Provide financial information in person, telephonically and by email.
• Record, capture and respond to enquiries from students, staff, parents, guardians and sponsors.
• Document and maintain enquires regarding financial transactions. Submit supporting documents for scanning.
• Capture data on Peoplesoft, bursary letters, payment arrangements, provisional registration applications.
• Monitor, review and verify financial agreements uploaded by potential minor first-time entering students.
• Create general requisitions and follow through to purchase orders.
• Adhere to POPIA by securing and protecting personal, confidential and sensitive information.
• Perform general filing.
• Generate study fee quotations and handle quotation enquires.
• Generate and email tuition fee statements.

Inherent requirements:

• Grade 12 or National Vocational Certificate on NQF level 4.

Recommendations:

• Two (2) years relevant working experience related to the duties and responsibilities.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of general accounting.
• Knowledge of calculations and mathematics to solve mathematical equations.
• Knowledge of applications and programs in order to conduct work (MS Office and PeopleSoft).
• Knowledge of business – understanding the functional areas and how it impacts.
• Thoroughly understanding operations such as managing files and records.
• Knowledge of problem solving to develop/evaluate options and implement solutions.
• Knowledge of communication to clearly convey/receive messages (verbal/written).
• Ability to identify, measure, analyse, interpret and communication information.

Competencies
Required competencies: 
Results Orientated:

• The ability to maintain composure and self-control.
• The ability to deal calmly and effectively with high stress situations.

Strategic thinking

• The ability to carefully analyse information and use logic to address issues and problems at work. 
• The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office. 

Leading:

• The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.
• The ability to maintain high levels of personal motivation, energy and enthusiasm.

Building coalitions:

• The ability to be sensitive and understanding to the needs and feelings of others.
• The ability to interact with others and establish personal connections with people.

Assumption of duties:
1 August 2023 / as soon as possible.

Closing date:
13 June 2023.