Assistant Operations Manager at Pick n Pay Stores Limited

This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for an Assistant Operations Manager who will support in a wide range of general management tasks as well as look after the entire operational structure of the Online business, including Logistics, Store Operations, Product Management and Customer Service.

Minimum Requirements    

• MSc degree in Business studies, Engineering, Supply Chain/Operations related studies
• 2-3 years' experience in Operations/Supply Chain or similar fields
• Experience within the retail environment advantageous
• Experience within Pick n Pay advantageous
• Experience within the on-demand industry advantageous
• MS Excel and Powerpoint Intermediate experience
• Working knowledge of Microsoft Office tools

Duties & Responsibilities    

• Administratively strong and key in ensuring Operational tasks and procedures are performed as required
• Providing support to the Operations Manager across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures
• Assist with daily task management of Customer Service and Dispatching
• Daily meetings / Stand-up check-ins with teams (Customer Service Coordinator and Online Logistics Coordinator)
• Task management of and follow up with operational teams
• Daily and weekly reporting of Logistics and Bottles performance to Operations Manager and/or GM of Online
• Manage & sign off on Overtime
• Manage shift compliance and adherence for optimal productivity
• Customer Service
• Logistics

Competencies    

• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Excellent communication skills, both verbal & written
• Ability to interact with internal & external stakeholders at all levels
• Adaptable to change
• Comfortable with learning and adapting to new systems
• People orientation
• Problem solver
• Absorb pressure positively