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  • Posted: Feb 23, 2021
    Deadline: Not specified
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    Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores...
    Read more about this company

     

    Customer Success Manager - On Demand

    This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for a Customer Success Manager to lead our Customer Service function to ensure our clients are satisfied with the level of service they receive and to ensure that they keep choosing Pick n Pay Online.


    Minimum Requirements    

    • MSc degree in Business studies, Engineering, Supply Chain/Operations related studies
    • 8 years' experience in Customer Service Management
    • Previous experience within the retail environment advantageous
    • Previous experience within Pick n Pay advantageous
    • Previous experience within the on-demand industry advantageous
    • Advanced MS Excel and Powerpoint
    • Data Analysis

    Experience in a range of learning facilitation techniques

    Duties & Responsibilities    

    • Define the strategy and execution plan to build a World-Class Customer Service team
    • Take charge of the customer service function, establish a strong customer service culture and building the best customer service team
    • Define and support the customer journey - from acquisition to repeat usage of the service
    • Ensure effective implementation of the strategy by providing direction, structure, frameworks, models, plans and roadmaps
    • Build and maintain productive and trusting relationships within the team and business partners to ensure roadmaps and processes are working collaboratively
    • Interaction with operations staff, problem solving and ensuring exceptional customer service is maintained
    • Customer focus through sustainable improvement in App Rating and CSAT scores
    • Upskill every team member on customer service end-to-end, ensuring the Online team abides by the highest CS standards
    • Freshdesk management and reporting

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Absorb pressure positively

    Additional Information    

    •  Competency based interview to assess above requirements
    •  Short-listed applicants may be subjected to relevant assessments

    go to method of application »

    Assistant Brand Campaign Manager

        
    This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for an Assistant Brand Campaign Manager to manage our relationships with brand manufacturers in order to grow our revenue by selling campaigns, media, activations and partnerships. You will be working in a young, independent Marketing team for an on-demand app for one of SA’s largest retailers and most loved brands.

    Minimum Requirements    

    • Degree or Diploma in BA
    • 2 years relevant experience
    • Ability to draft together comprehensive and insightful briefs, campaign pitches, post campaign analysis
    • Excellent computer skills (MS Office suite)
    • Previous experience within e-commerce / on-demand industry advantageous
    • Previous experience within FMCG and / or retail environment advantageous
    • Previous experience within Digital Advertising advantageous
    • Duties & Responsibilities    
    • Build new and nurture existing relationships with the biggest FMCG Brands in SA in order to help drive their e-commerce strategy via our on-demand app.
    • Campaign Pitching: Managing a pipeline of campaign activity from meeting clients, preparing pitches and locking campaigns, while tracking revenue against targets.

    Campaign Execution:

    • Communication: scheduling and preparing all campaign and communication elements, ensuring we execute as per our commitment to brands, while also achieving daily and monthly sales targets.
    • Marketing & Product: leading the marketing and product team to flawlessly plan, execute and take down campaigns on the app / portal.

    Campaign Reporting:

    • Weekly campaign tracking versus projection and budget.
    • Post Campaign Analysis: detailed analysis and presentation, presented to client as an additional way to pitch for new campaigns.
    • Developing a ROI model by client is key to the long-term success of our campaign monetization.
    • Overall delivery of client briefs through active team management and distribution of workload.
    • Manage day-to-day activity relating to the client account.

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Absorb pressure positively

    go to method of application »

    Assistant Operations Manager

    This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for an Assistant Operations Manager who will support in a wide range of general management tasks as well as look after the entire operational structure of the Online business, including Logistics, Store Operations, Product Management and Customer Service.

    Minimum Requirements    

    • MSc degree in Business studies, Engineering, Supply Chain/Operations related studies
    • 2-3 years' experience in Operations/Supply Chain or similar fields
    • Experience within the retail environment advantageous
    • Experience within Pick n Pay advantageous
    • Experience within the on-demand industry advantageous
    • MS Excel and Powerpoint Intermediate experience
    • Working knowledge of Microsoft Office tools

    Duties & Responsibilities    

    • Administratively strong and key in ensuring Operational tasks and procedures are performed as required
    • Providing support to the Operations Manager across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures
    • Assist with daily task management of Customer Service and Dispatching
    • Daily meetings / Stand-up check-ins with teams (Customer Service Coordinator and Online Logistics Coordinator)
    • Task management of and follow up with operational teams
    • Daily and weekly reporting of Logistics and Bottles performance to Operations Manager and/or GM of Online
    • Manage & sign off on Overtime
    • Manage shift compliance and adherence for optimal productivity
    • Customer Service
    • Logistics

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Problem solver
    • Absorb pressure positively

    go to method of application »

    Product Developer - On Demand

    •    This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for a Product Developer to lead the development and deployment of the entire on-demand infrastructure, including the Client front-end app, Store Picking app, Front-end Admin portal & Back-end Infrastructure.
    • The role offers incredible future growth potential. As we scale our tech team extensively in the next year, we are looking for a resource that can help us build a strong team and that resource could quickly become the tech lead.

    Minimum Requirements    

    • Relevant Diploma/Degree
    • 8-10 years of experience in a similar role, leading a team of developers to build systems
    • Experience with dealing with stakeholders across the business
    • Preference will be given to candidates with experience in building customer-facing apps and e-commerce on-demand solutions
    • Excellent experience working with graphics/product design tools to match the build to the design, such as: inVision or Mocups
    • Proficient with Excel, Trello and other project management tools
    • Understanding of HTML, CSS/Less/SaaS and at least one front-end framework (e.g. Angular, React, Vue, Aurelia)
    • Working experience consuming RESTful services/APIs
    • Good experience with responsive layout and mobile design
    • Commercial experience delivering projects with Agile/Lean methodologies
    • Familiar with apps such as Uber, Taxify, Takealot, Superbalist
    • Familiar with the on-demand delivery industry and/or the retail industry

    Duties & Responsibilities    

    • The Product Developer will oversee:
    • Building and managing the Development Strategy moving forward
    • Planning and Briefing every new Development Sprint
    • Tracking, testing and providing feedback to the development team
    • Launching new versions of the app
    • Tracking its performance on an ongoing basis
    • Researching and implementing best practices in UX, UI in the Grocery Space
    • Researching and implementing best practices in the On-Demand Delivery Operations space.
    • Manage the relationship with our external developers and tech partners, especially with our back-end and front-end teams, building end-to-end experience of our systems and tech stack.
    • Depending on experience, the Product Developer will be afforded the opportunity to build and grow its own team to build a strong internal tech team that will span from front-end, to back-end, to data science and more.

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Absorb pressure positively

    go to method of application »

    Data Analyst - On Demand

    • This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for a Marketing Data Analyst who will be tasked with analysing online data and identifying areas to optimize the performance of online marketing campaigns. You will be using data to make informed decisions to improve ROI on marketing campaigns, develop insightful reporting, as well as provide thoughtful and strategic recommendations. You will be working in a young, independent Marketing team for an On-Demand app for one of SA’s largest retailers and most loved brands.
    • Your area of focus would be specifically within Marketing & Sales, working on analysing data related to product sales, volume & value share, basket level data, campaign pitching and reporting for our brand partners as well as shopping habits and insights for the on-demand app.

    Minimum Requirements    

    • Relevant Diploma/Degree
    • 3 years' experience in Data Science and Analytics
    • Experience with MySQL and Tableau, PowerBI and similar tools is essential
    • Working Knowledge of Microsoft Office Tools i.e. MS Office (Excel & Powerpoint )
    • Experience in tracking and reporting on campaign performance
    • Google Analytics, Marketing attribution platforms such as Appsflyer experience are advantageous
    • E-commerce / on-demand industry and FMCG and / or retail environment experience is advantageous
    • Digital Advertising experience is advantageous
    • Preference will be given to candidates with experience using a statistical language like Python or R to work with big data, draw insights, build prediction models and more
    • Need to be familiar with on-demand delivery industry and apps such as Uber, Taxify, Takealot, Superbalist.

    Duties & Responsibilities    

    • Sales Tracking and preparation of volume and value share reports across all grocery categories
    • Campaign pitches and post campaign reporting to assist with the selling of campaigns and media on the app
    • Insights on product and users shopping off the app, such as basket level data
    • Collecting data – Collecting and mining data from the company database and external sources
    • Cleaning data – Cleansing unstructured, messy or ambiguous data into user-friendly data sets
    • Analysing results – Using statistical tools, alongside analytical and logical skills, to analyse and interpret data, in order to determine how it translates to the business (e.g. does it indicate falling profits, increase of costs, decrease in customer spending etc.)
    • Identifying patterns – Pinpointing trends, patterns and correlations in complex data sets
    • Spotting anomalies – Identifying data which doesn’t fit normal patterns to highlight errors and other issues
    • Managing data systems – Monitoring the storage, availability and coherence of all stored data
    • Creating data visualisations – Translating raw data into clear and concise images, charts and graphs
    • Preparing reports – Summarising and presenting data in clear, concise and actionable reports for stakeholder meetings and marketing material
    • Troubleshooting – Troubleshooting and resolving complex data issues within company systems
    • Determining goals – Working with management and relevant departments to determine the organisation’s data goals
    • Contribute to the overall success of the business by playing an active role in the leadership team
    • Actively work with others in the business to develop strategies and plans to execute major projects

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Patience
    • Team player
    • Be proactive
    • Problem solver
    • Absorb pressure positively

    go to method of application »

    Software Tester

    • This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for a Software tester to assist in leading the development of the entire on-demand infrastructure, including the Client front-end app, Store Picking app, Front-end Admin portal & Back-end Infrastructure.
    • The role offers incredible future growth potential. As we scale our tech team extensively in the next year, we are looking for a resource that can help us build a strong team and that resource could quickly become the tech lead.

    Minimum Requirements    

    • Computer Science / BSc Computer Science qualification preferable
    • Experience in Computer Science advantageous
    • Experience in Software / App testing advantageous
    • Previous experience within the retail environment advantageous
    • Previous experience within Pick n Pay advantageous
    • Previous experience within the on-demand industry advantageous
    • Excellent experience working with graphics/product design tools to match the build to the design, such as: inVision or Mocups
    • Proficient with Excel, Trello and other project management tools
    • Understanding of HTML, CSS/Less/SaaS and at least one front-end framework (e.g. Angular, React, Vue, Aurelia)
    • Working experience consuming RESTful services/APIs
    • Good experience with responsive layout and mobile design
    • Commercial experience delivering projects with Agile/Lean methodologies
    • Familiar with apps such as Uber, Taxify, Takealot, Superbalist
    • Familiar with the on-demand delivery industry and/or the retail industry

    Duties & Responsibilities    

    • Functional Testing of a public-facing eCommerce app, supported on multiple device platforms
    • Functional Testing of a web-based back-end portal which supports the app and all internal order management processes
    • Documentation and Reporting on findings and testing processes and procedures
    • Documentation and maintenance of documentation and specifications of the software system
    • Assistance with the compilation of specifications for the software system
    • Iterative testing of new releases to ensure they meet requirements
    • Testing will be in collaboration with a remote development team who will require detailed documentation of test processes and results where the system does not meet specification

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Patience
    • Team player
    • Be proactive
    • Problem solver
    • Absorb pressure positively

    go to method of application »

    Brand Campaign Manager

    This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for Brand Campaign Manager to manage our relationships with brand manufacturers in order to grow our revenue by selling campaigns, media, activations and partnerships. You will be working in a young, independent Marketing team for an on-demand app for one of SA’s largest retailers and most loved brands.

    Minimum Requirements    

    • Degree or Diploma in BA
    • Minimum 5 years relevant experience
    • Ability to draft together comprehensive and insightful briefs, campaign pitches, post campaign analysis
    • Excellent computer skills (MS Office suite)
    • Previous experience within e-commerce / on-demand industry advantageous
    • Previous experience within FMCG and / or retail environment advantageous
    • Previous experience within Digital Advertising advantageous

    Duties & Responsibilities    

    • Build new and nurture existing relationships with the biggest FMCG Brands in SA in order to help drive their e-commerce strategy via our on-demand app.
    • Manage the delivery and set income targets for groups of clients.
    • Campaign Pitching: Managing a pipeline of campaign activity from meeting clients, preparing pitches and locking campaigns, while tracking revenue against targets.

    Campaign Execution:

    • Communication: scheduling and preparing all campaign and communication elements, ensuring we execute as per our commitment to brands, while also achieving daily and monthly sales targets.
    • Marketing & Product: leading the marketing and product team to flawlessly plan, execute and take down campaigns on the app / portal.

    Campaign Reporting:

    • Weekly campaign tracking versus projection and budget.
    • Post Campaign Analysis: detailed analysis and presentation, presented to client as an additional way to pitch for new campaigns.
    • Developing a ROI model by client is key to the long-term success of our campaign monetization.
    • Overall delivery of client briefs through active team management and distribution of workload.
    • Manage day-to-day activity relating to the client account.

    Managing a Team:

    • Managing resources: building and overseeing workplans, training, growth and development, reviews and career path trajectory.
    • Data Analysis: working closely with the data science team to use our wealth of data to pitch, execute, report and improve campaigns and app shop-ability.
    • Team / Project Management: leading several teams towards aligned goals / shared projects, and delivering through others. E.g. Marketing and Product.

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Absorb pressure positively

    Method of Application

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