Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 23, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores...
    Read more about this company

     

    Customer Success Manager - On Demand

    This exciting opportunity exists in our Online Shopping Division in Cape Town. We are looking for a Customer Success Manager to lead our Customer Service function to ensure our clients are satisfied with the level of service they receive and to ensure that they keep choosing Pick n Pay Online.


    Minimum Requirements    

    • MSc degree in Business studies, Engineering, Supply Chain/Operations related studies
    • 8 years' experience in Customer Service Management
    • Previous experience within the retail environment advantageous
    • Previous experience within Pick n Pay advantageous
    • Previous experience within the on-demand industry advantageous
    • Advanced MS Excel and Powerpoint
    • Data Analysis

    Experience in a range of learning facilitation techniques

    Duties & Responsibilities    

    • Define the strategy and execution plan to build a World-Class Customer Service team
    • Take charge of the customer service function, establish a strong customer service culture and building the best customer service team
    • Define and support the customer journey - from acquisition to repeat usage of the service
    • Ensure effective implementation of the strategy by providing direction, structure, frameworks, models, plans and roadmaps
    • Build and maintain productive and trusting relationships within the team and business partners to ensure roadmaps and processes are working collaboratively
    • Interaction with operations staff, problem solving and ensuring exceptional customer service is maintained
    • Customer focus through sustainable improvement in App Rating and CSAT scores
    • Upskill every team member on customer service end-to-end, ensuring the Online team abides by the highest CS standards
    • Freshdesk management and reporting

    Competencies    

    • Solutions-oriented, can-do attitude; self-motivated
    • Strong organizational & prioritization skills
    • Excellent communication skills, both verbal & written
    • Ability to interact with internal & external stakeholders at all levels
    • Adaptable to change
    • Comfortable with learning and adapting to new systems
    • People orientation
    • Attention to detail
    • Absorb pressure positively

    Additional Information    

    •  Competency based interview to assess above requirements
    •  Short-listed applicants may be subjected to relevant assessments

    Method of Application

    Interested and qualified? Go to Pick n Pay Stores Limited on picknpay.erecruit.co to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

    Back To Home View All Vacancies at Pick n Pay Stores Limited
Never miss a job with our real-time & personalized push notification
Subscribe Now

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail