Assistant P&C Manager at The Red Carnation Hotel Collection

JOB SUMMARY:

• To support the Hotel in delivering an exceptional employee experience aligned with the RCH standards. The role ensures effective people operations, fosters a positive workplace culture, and contributes to talent development, engagement, and compliance within a high-performance hospitality environment.

MINIMUM REQUIREMENTS:

• Grade 12 certificate; Diploma in Human Resources Management or equivalent
• Must have at least 5 years’ experience as an HR Generalist
• At least 3 years in a Senior Management level
• Experience in HR related legislation
• Sound MS Office Skills (Word, Excel, PowerPoint, Outlook, Access)
• Accuracy and attention to detail

PERSONAL ATTRIBUTES:

• Detail‑oriented with strong numerical accuracy
• Reliable, self‑motivated, and able to work independently
• Trustworthy with high ethical standards
• Calm and composed under pressure
• Strong problem‑solving and decision‑making skills
• Confident leadership and supervisory ability
• Excellent communication and handover skills
• Guest‑focused with a professional demeanor
• Well‑organized with effective time‑management skills

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• To actively seize opportunities to minimize our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated services
• Receive recruitment request from Department Heads
• Advertise, screen, interview and facilitate the hiring of qualified job applicants for open positions
• Ensure hiring aligns with the hotel’s brand, culture, and service excellence standards
• Manage onboarding and induction programs to ensure new hires integrate smoothly
• Support employer branding initiatives to attract high-caliber talent

Performance Management

• Ensure all employees have been issued with a Role Profile and goal setting established
• Administer the quarterly and annual performance review cycles, ensuring that Managers provide constructive feedback and goal setting
• Audit performance reviews and ensure quality assessments were conducted
• Communicate identified skills gap to Learning and Development Manager

Employee Relations and Engagement

• Act as a point of contact for employee grievances, conducting investigations and mediating workplace disputes.
• Assist Managers with the Investigation of disciplinary misconducts and offer IR expertise to the Initiator
• Promote a positive, inclusive, and respectful workplace culture

Culture and Employee Experience:

• Champion the hotel’s values, culture, and service standards
• Drive initiatives that enhance employee satisfaction, wellness, and retention
• Support diversity, equity, and inclusion efforts across the hotel
• Contribute to creating a “best place to work” environment

Benefits:

• Ensure employee are on the correct benefit plans
• Assist employees with Medical and Retirement Benefits
• Administer and monitor temporary and permanent disability process in line with the rules of the relevant benefit fund
• Manage the Employee Assistance Programme portfolio

P&C Compliance

• Ensure adherence to South African Labour Legislation and hospitality standards
• Assist in updating and implementing policies and procedures
• Advise and communicate P&C Policies and Procedures to all employees
• Maintain accurate, confidential employee database
• Support audits and compliance reviews
• Produce monthly reports

Employment Equity

• Secretariat in EE committee meetings
• Liaise with EE committee members regarding agenda points and meetings
• Co-ordinate EE activities
• Eradicate employee relations barriers
• Implementation of resolutions
• Secretariat in Employee Forum

Payroll

• Ensure accurate payroll submissions for new engagements, terminations, promotions and all payroll processes
• Verify attendance on time and attendance systems (Clock in and out) for payroll submissions
• Ensure data protection, confidentiality, and security protocols are followed.