Cape Town is South Africa’s oldest city, its second-most populous and an important contributor to national employment. It is the legislative capital of South Africa, the administrative and economic centre of the Western Cape, and Africa’s third-biggest economic hub.The City of Cape Town aims to ensure fast, effective service and communication with our pu...
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A relevant Diploma or B degree in Finance, Economics, Business Management, Operations, Transport or similar fields.
Two (2) years’ relevant experience required with operational and or public transport experience.
Good report-writing skills
Must have high levels of competency in MS Excel, and other Microsoft Office applications.
A valid driver’s licence
Willing to work off site and on weekends and after hours
Physically fit.
Key Performance Areas
Contribute to the processes of analysing data and trends, measuring key performance indicators and updating the Service Charter.
Assist with the preparation and evaluation of monthly service delivery and invoice submissions from service providers ensuring service delivery is supplied and paid for in accordance with relevant contract provisions.
Draft correspondence to facilitate the functioning of the Department/Branch.
Assist in ensuring effective financial control through implementation of budgetary control measures to comply with MFMA and Councils
procedures and strategies, provide support to the department including the preparation of capital and operating estimates and expenditure control.
Provide feedback on contractor performance and contract management.
Assist with the outsourced monitoring component of the IRT system to ensure contract compliance and a high level of service is delivered.
Assist with the outsourced signage contractor component of the IR system ensuring relevant signage is applicated when and where required.
Attend to complaints received from the public and ensuring compliance with relevant complaint protocols as required from VOCs
Raise appropriate contractual infringements where required and attending penalty meetings.
Prepare and issue quotations for events and charter services and attend to the events and charter services as Transport Controller as and when required.
Provide operational and administrative support and guidance to the branch/department to ensure satisfactory service delivery by the
Vehicle Operator and Dial a ride IRT service providers.
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