Associate HR Operations Specialist at Mimecast

What You'll Do

The Associate HR Operations Specialist will be responsible for providing global HR support in areas across the HR discipline, including HR systems (Workday), Total Rewards, Employee Relations, Analytics, and Compliance.

• First point of contact for all Global HR related queries, with a slight focus on support of our European offices (United Kingdom, Germany, Netherlands, Poland and France) and our South African Office
• New Hire Orientation/Onboarding (South Africa, United Kingdom, and Europe)
• Immigration Support (South Africa and United Kingdom)
• Payroll Preparation for South Africa, United Kingdom, and Europe
• External Benefit/Sickness Portals (United Kingdom, Europe and South Africa)
• Responsible for triaging / managing our internal HR ticketing system (Zendesk)
• Keying all standard workday transactions, including new hires, changes, inbox tasks, etc.
• Responsible for regular auditing of data to ensure accuracy
• Ensure standard processes, timely data entry and quick resolution of issues
• Updating/creating and manage HR business processes and SOPs as needed
• Assisting the HR team with special projects, as needed.

What You'll Bring

• A successful candidate thrives in a collaborative team environment, is driven to perform at a very high level, executes with a strong attention to detail, and possesses strong client service skills.
• Must have experience with Microsoft Office suite (Word, Excel, PowerPoint, etc.) and use of common office and computer equipment.
• Experience in immigration processes.
• Bachelor’s Degree in Human Resources or related field (or equivalent experience). Experience in technology sector desirable.
• Strong verbal and written communication skills with the ability to build relationships quickly and to positively influence the customer experience.
• Strong time management and organizational skills to ensure issue prioritization, response and follow through.
• Exhibits outstanding judgment and discretion when dealing with confidential and highly sensitive people data.