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  • Posted: Mar 18, 2025
    Deadline: Not specified
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  • Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
    Read more about this company

     

    AsstMgr-Food & Beverage II_SA

    JOB SUMMARY

    • Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

    CANDIDATE PROFILE 

    Education and Experience

    • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

    OR

    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    • Assisting in Food and Beverage Operations
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Uses coaching skills throughout the property.
    • Demonstrates self confidence, energy and enthusiasm.
    • Motivates and encourages staff to solve guest and employee related concerns.
    • Ensuring Exceptional Customer Service
    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Follows up to ensure complaints have been addressed to the guest's satisfaction.
    • Develops a relationship with all guests to build repeated clientele internally and externally.
    • Additional Responsibilities as Assigned
    • Complies with all corporate accounting procedures.
    • Assists GM as needed with annual Quality audit.

     

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    Method of Application

    Interested and qualified? Go to Marriott International on careers.marriott.com to apply

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