AssureCloud Business Manager, Midrand at SafetySA

Responsibilities:

Operational Management & Business Support

• Act as second-in-command (2IC) to the General Manager: Inspections and Certification on day-to-day operational and administrative matters.
• Translate strategic and operational priorities into clear action plans for execution.
• Oversee daily operations across Inspections, Certification and Technical Services functions.
• Monitor operational performance, turnaround times, service delivery standards and resource utilisation.
• Ensure operational continuity and effective execution of departmental objectives.
• Support the General Manager by taking ownership of routine operational activities and follow-through actions.

Scheduling, Capacity Planning and Resource Management

• Coordinate scheduling activities across multiple functions and business streams.
• Monitor capacity planning to ensure effective allocation of resources.
• Identify resource constraints and implement solutions to minimise business disruption.
• Ensure workloads are appropriately balanced to meet service delivery requirements.
• Maintain visibility of operational demands and proactively address potential bottlenecks.

Leadership and Team Coordination

• Provide direct oversight and coordination of Sector Managers, the Admin Manager, Operational Manager, Training Manager and Certification Manager.
• Conduct regular performance and operational review meetings with direct reports.
• Monitor progress against deliverables and ensure accountability across the management team.
• Facilitate collaboration between departments and functions to achieve operational objectives.
• Support employee development through coaching, guidance and operational leadership.
• Foster a culture of accountability, teamwork and continuous improvement.

Systems, Reporting and Administration

• Maintain accurate operational records across CRM, ERP, LMS and certification systems.
• Ensure data integrity, completeness and accuracy across all business systems.
• Compile routine operational reports, dashboards and management information.
• Monitor key performance indicators and identify trends requiring management attention.
• Oversee document management, filing systems and administrative controls.
• Ensure compliance with company policies, procedures and reporting requirements.

Stakeholder Management and Service Delivery

• Work closely with internal and external stakeholders to ensure effective service delivery.
• Coordinate activities across operational, certification, training and administrative functions.
• Support the resolution of operational challenges and service-related issues.
• Escalate significant risks and operational concerns appropriately.
• Drive a customer-focused approach that promotes service excellence and efficiency.

Operational Continuity and Deputisation

• Act on behalf of the General Manager during periods of absence on operational and administrative matters.
• Ensure continuity of service delivery and operational effectiveness across all supported functions.
• Identify operational improvement opportunities and support implementation initiatives.
• Manage and coordinate critical operational activities to minimise business disruption.

Reporting Processes

• Provide weekly operational updates to the General Manager on key activities, risks, resource requirements and performance metrics.
• Compile monthly operational reports covering service delivery, utilisation, scheduling performance and operational effectiveness.
• Maintain accurate records and management information within business systems.
• Participate in operational review meetings and strategic planning activities..
• Support forecasting, capacity planning and budgeting processes.

Requirements

Qualifications

• Matric (Grade 12).
• Certificate or Diploma in Business Administration, Office Management or a related field will be advantageous.

Experience

• Minimum 4-6 years' experience in an administrative, operations management or business support environment.
• Demonstrated experience supervising managers, supervisors or multidisciplinary operational teams.
• Experience in scheduling, resource planning and operational coordination.
• Experience managing multiple priorities within a service delivery environment.
• Exposure to inspections, certification, training or technical services environments will be advantageous.

Skills

• Strong administrative and organisational skills.
• Excellent operational planning and resource coordination abilities.
• Effective leadership and team management capability.
• Strong analytical, reporting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple workstreams and competing priorities.
• Proficiency in Microsoft Office and business management systems.

Knowledge

• Understanding of operational administration within inspections, certification, training or technical services environments.
• Knowledge of scheduling, capacity planning and resource utilisation principles.
• Knowledge of CRM, ERP, LMS and operational reporting systems.
• Understanding of service delivery processes, operational controls and performance management.

Other

• Ability to work effectively under pressure and meet operational deadlines.
• Strong attention to detail and commitment to quality.
• Demonstrated ability to build productive working relationships across multiple stakeholders.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.